SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jeanie P.
My cat is a picky eater, she really liked the initial sample I got so I ordered more. She was eating the food just fine but then she started leaving some and refused to eat more, no matter what I tried she wasn’t having it. It’s too expensive to just end up throwing it away, and the rest is in the freezer so I will try again later
Margie M.
I guess that's not what they like
Silvia P.
My cat likes the food. Disliked, that it is so expensive and can only be purchased through a subscription. Wish I could order and buy what I want, when I want. This method of ordering is not convenient nor affordable for us. So therefore, will not be ordering soon. Actually, so sorry because my cat likes the food...
Response from SmallsOct 14, 2025
Thank you for sharing your feedback! We’re glad to hear your cat enjoys the food. We understand that our subscription model and pricing may not work for every family. Our system is designed to ensure fresh, high-quality food arrives on time, but you can manage, skip, or cancel your subscription anytime to better fit your schedule and budget. We truly appreciate your honesty and hope we can continue serving you and your cat in the future.
Frank M.
Dislike the buying process. Dislike being forced into automatic future purchases. Would just like to reorder when I choose.
Response from SmallsOct 14, 2025
Thank you for your feedback. We understand that our subscription model isn’t the right fit for everyone. While our auto-ship system helps ensure fresh food arrives on time, you can always manage or cancel your subscription in your Account Portal to reorder on your schedule. We’re also happy to help guide you through this if needed.
Rusty C.
My three cats didn’t like it.
Response from SmallsOct 14, 2025
Thank you for sharing your experience. We know every cat has unique tastes, and sometimes it takes a little experimentation with flavor or texture to find the perfect fit! We recommend mixing in their old food with Smalls, serving it warm to bring out all the meaty aromas, and adding toppers or enticers to pique their curiosity. It might take a little time, but the long-term health benefits are well worth it. We break it all down in this blog post, and of course, we’re always here if you want more tips: https://www.smalls.com/blog/post/is-my-cat-a-picky-eater
Anne S.
My cat has been reluctant to eat the smalls lately.
Response from SmallsOct 14, 2025
Thank you for sharing your feedback. Cats can be a little unpredictable with their appetites, and sometimes a change in texture or flavor can help rekindle their interest. You might also try serving the food slightly warmed or adding a topper to make it more enticing. We’d love to help you find a recipe your cat is excited about again—our team can offer personalized suggestions if you reach out. We appreciate you giving Smalls a try and hope your kitty gets back to enjoying it soon!
Jill D.
My kittens started out loving the food, but now they aren’t eating it as much as they are growing up. I think they need to have some veggies like carrots mixed in with the food for diversity and texture and digestion. The food is kind of dry and needs more moisture without having to add broth to it. They also might make more of a chunky kind with gravy. My deliveries haven’t been great. There was one time when the food was almost fully defrosted and the dry ice gone. Several items were warm. The last delivery was starting to defrost too and the dry ice was gone. I am not sure if I will continue with my subscription if my cats don’t start eating more of the food again.
Response from SmallsOct 14, 2025
Thank you for your honest feedback. I’m sorry to hear your kittens have lost some enthusiasm for the food and that you’ve had delivery issues. Cats’ tastes can change suddenly—sometimes switching textures or adding a topper can rekindle their interest. We’re also reviewing your shipping concerns to ensure all orders arrive fully frozen, with added coolant as needed. We truly appreciate your input and hope to continue serving you and your kitties.
Melody S.
Please be aware that not all wet food formulas contain taurine nor do the freeze dried puffs (dry food). Taurine is essential/very important for cat cardiac health. Otherwise my cat enjoyed it. Canceled subscription due to concern of formula and overall cat nutrition.
Response from SmallsOct 14, 2025
Thank you for sharing your concern about taurine. I am sorry you felt the need to cancel your subscription due to this nutritional worry, as taurine is indeed essential for cat cardiac health. I want to assure you that there has been a misunderstanding. All of our fresh and freeze-dried recipes include taurine. We recognize how critical this nutrient is for preventing issues like cardiomyopathy. Our fresh and freeze-dried formulas are developed to exceed AAFCO standards for complete and balanced nutrition. This means we include more than enough taurine in every single recipe to fully support your cat's heart health. Each of our formulas is reviewed and approved by a board-certified veterinary nutritionist to ensure your cat is getting everything they need, and nothing they don't. We are truly sorry this concern led you to cancel, but we are happy your cat enjoyed the food! If you ever decide to try Smalls again, you can be confident that the taurine content is fully covered.
