Candace Sevey P.
Customer service is awesome
Customer service is awesome! Failed deliveries are immediately taken care of.

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Candace Sevey P.
Customer service is awesome! Failed deliveries are immediately taken care of.
Shayla R.
I had an issue with my starter order, it arrived room temperature so I had to discard it. And they resent a second order asap with extraordinary customer service & kindness. That is so appreciated these days! Thank you so much.
Veronica Y.
Great customer service. Very caring and trustworthy.
Susan B.
It's a good system for ordering. I like that it is all natural and when the cats eat it, they eat the whole serving. They don't leave little bits behind like they do with other foods. It's gratifying to see all five of our kitties enjoying it. I started getting Smalls for my 18-year- old girl who doesn't like alot of cat foods. She likes it.
Ann
I really enjoy seeing how happy my cat is now at meal time. He loves his smalls food. I just thought he was a picky eater before Smalls but I was wrong. I was just buying the wrong food for him. He loves meal time now. He adores his Smalls food. He literally licks the bowl clean. It does cost more than his other food but he wasn't eating very well so I will be sticking with Smalls because I want what is best for my cat's health and happiness so I will do my best to keep it within my budget :)
Helen L.
The food is great, easy to defrost. My cats love it! when I reached out with questions received answers right away.
Stephanie T.
Love the convenience of the packaging. Cats beg me all day for more!! Even my picky eater who has digestive issues will eat her bowl clean! Im sooooo glad I took the chance to try smalls! Will never change food again!
Response from SmallsJan 6, 2026
Thank you so much for the review! We are thrilled to hear that your "picky eater" has officially joined the Clean Bowl Club. It’s quite common for cats with digestive issues to thrive on Smalls; by cutting out the fillers and gums found in traditional food, their systems don't have to work as hard to process their meals. We are so glad you took the chance on us—we promise to keep that high-quality food coming so you never have to worry about the "food hunt" again.
Shannon
My cat is licking the bowl with Smalls!! He gives it Four Paws Up!!
Response from SmallsJan 6, 2026
Thank you so much for the review! We are doing a happy dance over here knowing your kitty is officially a member of the "Clean Bowl Club." It makes us so happy to know that he’s not only getting high-quality nutrition but truly enjoying every single bite. Give that lucky guy a scratch behind the ears for us.