SmallsReviews of smalls.com

My cats do not like the frozen food but we agreed to try the kibble . So far they are trying the kibble but not overly fond of it.

Some of thier recipies are good, my cat eats them even though she is fussy. However thier business practices are deceptive. Once you sign up, they will not notify you of a new package or include shipping on thier estimates. They have been sending me packages outside my standard schedule which has been filling my freezer with food, some recipies that my cat doesnt like. Thier cutomers service cant be reach over the phone and arent helpful at all. Avoid unless your cat doesnt like the other fresh brands.

Terrible company. They shove their nose into your business. If you do not answer their questions they will not sell you cat food. My cat had a sample bag from my neighbor and loved it. Now I must forfeit my freedom if I want cat food. This is pure communism. No thank you. Keep your food. You should be ashamed of yourselves for having such control issues.

Really bad service. Representative is so focused on trying to convince me I am wrong and change my mind rather then fix the issue. I can't even unfreeze the food before another full package is sent to me... MANY cats take a while to adjust to new food and need some time to work with them. Delivery was supposed to be every 4 weeks and not 4 days...

With all the food delivered to me, my cat is not eating anything. Not sure what to do with all this food now?

Cats will not eats this. Even try to cover it up.

Great food but purposely late on shipping. I pay the first week on a Friday my food is suppose to be delivered by Monday they been pushing back delivery dates each month. Not consistent

Smalls started out as a good experience but ever since they updated their websites I have had persistent issues with their orders each month. While their customer service was helpful in resolving this, this should not be occurring and is really poor handling. This month, somehow my order got doubled and they want to charge me for the second. I had reached out because something went wrong and they didn’t catch an issue with duplication. So now this much they are sending me two orders and I’ll have excess food. They won’t refund it and I am frankly annoyed with how they are handling this. Their website is not good and their delivery system is flawed. Not a great business approach to make your customer pay for your mistakes.