SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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James R.
Great customer service and quality of product.
Response from SmallsDec 11, 2025
Thank you for your feedback! We’re thrilled to hear you’re satisfied with both our customer service and the quality of our food. Your support means a lot, and we’re always here to help with any questions or needs for your cats.
Robin Elizabeth R.
My cats 🐈⬛ are or were finicky. Smalls is a Godsend ✝️💜
Response from SmallsDec 11, 2025
Thank you for sharing this. It’s wonderful to hear that Smalls has been such a help for your finicky cats. We’re truly glad they’re enjoying their meals and that it’s made such a positive difference for you both. If you ever need anything, we’re always here to assist.
Tatia H.
If you have a choice in your first order…Smooth Fish was an absolute FAVE for my picky eater!
Response from SmallsDec 11, 2025
Thank you for sharing that tip! It’s always helpful to know which flavors are favorites, especially for picky eaters. We’re glad to hear that Smooth Fish was such a hit — it’s great when cats enjoy their meals right away.
Natasha R.
I don’t know why there’s negative reviews. Delivery issues and cats not liking the food are not Smalls’ fault. They are very transparent with the pricing and what the food actually is (frozen, fresh cooked food- not raw). ANYWAY. I have a 9 year old calico with IBS. She would have chronic bloody diarrhea and would poop outside the litter box no matter what expensive digestive cat food I switched her too. Out of desperation, I switched to Smalls. Oh. My. God. Literally within one day she had normal poops INSIDE the litter box. She’s playing again and putting on some weight. Not to mention, she loves all the flavors. She gets so excited at meal time! Overall, she seems much happier. THANK YOU SMALLS FOR GIVING MY CAT LIFE!
Response from SmallsDec 11, 2025
Thank you so much for sharing your story! It’s incredible to hear how quickly your calico responded to Smalls — normal poops, renewed energy, and excitement at meal time are exactly the kinds of results we hope to see. We’re thrilled that she’s happier, healthier, and enjoying every flavor. Stories like yours remind us why we focus on high-quality, nutritious food that truly makes a difference in cats’ lives. We appreciate your trust in Smalls and are honored to be part of giving your cat a better quality of life!
SHARON D.
The ability to purchase a sampler was very helpful. My cats absolutely loved it. Purred while they ate. The tips on how to introduce the food was helpful also. Will be feeding them Smalls from this point forward.
Response from SmallsDec 11, 2025
Thank you for sharing your experience! We’re so glad the sampler was helpful and that your cats enjoyed it so much — purring while they eat is always a wonderful sign. It’s great to hear that our introduction tips made the transition easier, and we’re thrilled that Smalls will be part of your cats’ routine moving forward. If you ever need guidance on flavors, portioning, or feeding schedules, we’re always here to help.
Sally D.
Happy he took to the new food without a whole day ignoring it. With in 3 packages I think he has lost some weight.
Response from SmallsDec 11, 2025
Thank you for sharing this update. I’m glad to hear that he accepted the new food so quickly — that makes transitions much easier!
Mark H.
I decided to try Smalls based on the research on its quality and the data on the cat health benefits. My three cats have been on this exclusively for well over two years at this point. They love it, especially when we mix the "shredded" bird-other bird with the regular "pate" style in any flavor-variety. Their coats have become softer and more lustrous; the litter box is positively smell free and the volume of solid waste is minimal! This food is ALL food! No fillers, by-products, grain or junk! My kitties all get high compliments at annual check-up time for their optimal health! Customer service is excellent and responsive. Smalls is not inexpensive, but it has so benefited my cats that they would not go back to tinned food mixed with kibble. A great company and a great products!
Response from SmallsDec 11, 2025
Thank you for sharing such a detailed and thoughtful review! It’s wonderful to hear how much of a positive impact Smalls has had on your three cats over the past two years. Seeing improvements in coat quality, litter box results, and overall health is exactly what we aim to provide. We’re also thrilled to hear that you’ve had a great experience with our team — ensuring both cats and their humans are supported is very important to us. Your feedback about the quality of ingredients and the benefits you’ve seen is very meaningful, and we truly appreciate your trust in Smalls to care for your cats’ nutrition. Knowing that your kitties wouldn’t go back to their previous food is the highest compliment we could receive.
Linda H.
My cat is enjoying the Smalls food. Lubie dose not beg for treats anymore after he eats. The only thing I have a complaint about is the packaging of the food.
Response from SmallsDec 11, 2025
Thank you for taking the time to share this feedback. We are glad to hear that Lubie is enjoying his meals and feeling satisfied after eating — that’s wonderful progress! Regarding the packaging, I truly appreciate you letting us know. We are continually reviewing ways to make our packs easier to handle and more convenient to open. If there is a particular aspect of the packaging that you find difficult — such as the pull tab, the portioning, or the material — I would be happy to note it specifically for our team. Please feel free to share any additional details. We’re always here to help and to make your experience as smooth as possible.
