SmallsReviews of smalls.com

I didn't get a chance to actually try the food, because there was no marking on the box that said it needed to be opened and refrigerated. When I reached out to the company they wouldn't do anything to make up for the mistake, only another discount to buy more. I felt it was unfair since it wasn't my fault the box wasn't marked that I should have to pay to sample again. They would rather lose a whole customer than send out some replacement cat food.

Do not take the bait! They entice you in with a low cost trial pack and then BAM!, an order shows up at your house 2 weeks later accompanied by a hefty charge on your credit card for over $200.00! What they fail to make clear is that when you buy this "trial pack", they are really setting you up on a wildly overpriced recurring auto shipment. On top of that the packaging is non-eco friendly and the Cats hate the food. Two thumbs way down for this unethical company. 👎🏼👎🏼

The food is good for my cat but it's pricey. Customer service is SKETCHY. As a customer you have zero control over your account. You can't even cancel it yourself, remove your payment info, nothing. I contacted them via email and after trying to tell 2 different people (that just kept pushing) why I just wanted it closed. They eventually "closed" it and told me it was closed. Lo and behold I get another box...after my account was "closed". I made it clear I didn't want it, and I get a box anyway without my consent. I'll update later if they make me pay for it or dont fix their mistake and 100% close my account...What a scam.

My cats liked the first shipment. I mix it in with their regular wet food. However, they have not touched the second or 3rd shipments. I even shared with a friend who has 4 cats. Her cats didn't like it either. I will be canceling.

I’m usually never the one to Karen on review sites when I’ve had a bad experience but this company has been awful to work with. My cats won’t even touch this food! Smalls lures customers in with an extremely discounted price on a trial while being very deceptive that future charges will cost $172 that’s non refundable before the product even ships! Customer care has been very unhelpful and slow with any kind of response.

Listen to all the bad reviews about this company. It’s true they are deceptive. First of all, while their customer service is responsive, it has to be because their website is so terrible. Most of the time, it doesn’t work properly and you have to ask customer service to do it. It took me a while to figure out the right amount for my kitten so I spent more than I expected month to month. When I finally did, I made sure to have an extra 2 bags as they recommended. But they decided, without giving notice to me, to switch out my cats food from chicken to turkey. This was such a risky move because I had no supply left to transition and I was leaving on vacation by the time I noticed the ingredients were turkey. When I emailed them, they said it was my fault for not reading the email, but it was buried in an email that I always get each time my email ships. They expect me to open the same email with the same subject title I get every month my order ships — when they should’ve changed the subject title to tell customers that the change is happening. This is deceptive and extremely inconsiderate to a cat’s health. They refused to provide me a refund upon request or ship me replacement. My cat has a very sensitive stomach and can’t just switch off like that. I’m still figuring out her food allergies and some cats are allergic to turkeys. I thought they were honest about their ingredients but I can’t trust a company with dishonest practices like this. Prior to this, I had Nom Nom Now and they were soo much better at measuring how much food your cat needed and obviously way better quality. Taste-wise, one of my other cats refused to eat Smalls food after about 2 months out of no where so I had to switch out it, and I was willing to stay with their company for my one other cat but not anymore with deceptive practices like this. I can’t trust their ingredients or the disrespectful way they go about switching out products without consent.

Super deceptive company. I purchased a test box and my cats didn’t like I figured that was it. I was done with smalls and wouldn’t buy more. Then they signed me up for a super expensive subscription that I cannot afford. Now I’m down $200 with a box of meat my cats don’t even like. Wouldn’t recommend their company and the customer service was horrible.

Horrible customer service. Thought I was buying a trial run and they signed me up for repeat service of shipments of food that I didn't authorize. Now they are charging me over $200. It wiped out my bank account and now I can't buy groceries for my kids. Why would I sign up for over 200 to buy food for two kittens. I need that money for my bills and my kids! And when I try to talk someone they don't have any live agents. Just text and emails. I know they won't respond and send me shipments. They are scammers, WATCH OUT!!