SmallsReviews of smalls.com

4.23,851 reviews
Pet Stores

Smalls

About Smalls

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.

Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: smalls.com
Website: smalls.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Smalls reviews

Showing 2,681 reviews with 5 stars · Clear filters

Val J.
Dec 2, 2025
Great products
Great products, fast shipping and happy cats at home!
Response from SmallsDec 16, 2025
So glad to hear it! Nothing beats happy, well-fed kitties—and fast, reliable delivery makes it even better 🐾💛
Joyce J.
Dec 1, 2025
Diet may be solved - hurrah!
Scamper has had a problem with vomiting hairballs but after a week on Smart's he's nearly stopped and is passing them through his system like he should! What a relief after four years. He loves his new food.
Response from SmallsDec 16, 2025
That’s amazing news! We’re so happy to hear that Smalls is helping Scamper manage those hairballs and finally feel comfortable 🐾 It’s wonderful when mealtime becomes something they actually enjoy, and we’re thrilled he loves his new food. Thank you for sharing this relief-filled update.
Rachel T.
Dec 1, 2025
Clean bowls with every meal!
We switched to Smalls after one of our three cats was regurgitating frequently and not finishing her food. Looking for something all natural and easy to digest, we decided to give Smalls a try. I love that they offer a reduced price trial pack - it was an easy way to decide if it was the right fit for our babies. Two of our cats are picky eaters and frequently leave food behind, which our third cat gobbles up, leading to weight issues for her. From the first bowl of Smalls, all of that changed. All three of our cats lick their bowls clean and our baby with the sensitive tummy hasn’t thrown up once! Although I’m paying a bit more now, it’s worth it for the value we receive. I have peace of mind knowing our cats are eating high-quality food that they love!
Response from SmallsDec 16, 2025
That’s wonderful to hear! We’re so glad Smalls has made mealtime easier and healthier for all three of your cats. It’s fantastic that even your picky and sensitive kitty is thriving—clean bowls and no regurgitation are big wins 💛 Knowing your cats are happy, healthy, and enjoying every meal is exactly why we do what we do. Thank you for sharing your experience!
Suzanne H.
Dec 1, 2025
Very fair company
I tried smalls and sadly my cats only liked the broth and treats. I brought this to their attention and they graciously refunded half of what I originally paid. I think that is more than fair considering it's impossible to send back any of the product. I will be donating or feeding our strays with the rest. Whichever will make sure it is used instead of thrown away. It's definitely real meat because after a couple of days of it being in our trashcan we had to take it out because of the smell.
Response from SmallsDec 11, 2025
Thank you for sharing your experience. We’re glad that our team was able to assist with a refund and that the remainder of the food will still be put to good use with strays — it’s great that nothing goes to waste. We appreciate your acknowledgment of the quality of the food and understand that taste preferences can vary. Your feedback helps us continue to improve and ensure our food meets the needs of as many cats as possible.
Mary Lou Z.
Nov 30, 2025
Food was well packaged.
Food was well packaged.
Response from SmallsDec 11, 2025
Thank you for your feedback! We’re glad to hear that your Smalls order arrived well packaged. Ensuring the food stays fresh and secure during delivery is very important to us, and we appreciate you noting it.
Shilo
Nov 30, 2025
The most helpful and kind company out there
While my time using Smalls was short, it sparked an appetite in my cat who was terminally ill. We ordered a sample box before we knew that Buddy was so sick, and he absolutely loved it after losing interest in almost everything else. When my next order had processed, I frantically reached out to cancel it because Buddy had unexpectedly passed away. The team at Smalls quickly helped to cancel my order and subscription and were so kind when I was completely distraught. They even asked to share a few photos of him with their team. What I didn’t know is that they would use those photos to send me a surprise gift, which was a beautiful framed photo of my boy. I was completely shocked and am so impressed and grateful for their thoughtfulness. If I ever have a new kitty, I know exactly what food I’ll be feeding them. Thank you so much for helping and for your generosity <3
Response from SmallsDec 11, 2025
Thank you for sharing Buddy’s story. I’m so sorry for your loss — losing a beloved companion is incredibly difficult. It’s heartwarming to hear that Smalls was able to bring him joy and stimulate his appetite, even during such a challenging time. We’re glad our team could provide support and that the surprise framed photo offered a meaningful memory to cherish. Your kind words mean a lot, and we would be honored to help care for any future kitty you bring into your home. Buddy’s story is a beautiful reminder of why we do what we do.
Mae K.
Nov 30, 2025
Awesome fresh food choices!
Awesome food choices (fresh, fresh, fresh!), cute toys, great user experience on the website, and helpful communications via email.
Response from SmallsDec 11, 2025
Thank you for sharing your feedback! We’re thrilled to hear that you’re enjoying the fresh food options, fun toys, and smooth website experience. It’s also great to know that our email communications have been helpful — we strive to make every part of your Smalls experience convenient and enjoyable.
Jen O.
Nov 29, 2025
Unbelievable change in our cats’ picky eating
I have a 16 and 18 year old cat, both of whom are the pickiest eaters of any cats I’ve ever had. We tried a trial of Smalls, and they practically inhaled it then wanted more! And so it continues a month later, they won’t eat anything else!! Highly recommend Smalls!
Response from SmallsDec 11, 2025
Thank you for sharing your experience! It’s wonderful to hear that your senior cats are enjoying Smalls so much — getting picky eaters to enthusiastically eat is no small feat, especially at 16 and 18 years old. We’re thrilled that they’ve embraced the food and that it’s become a favorite. Your recommendation means a lot, and we’re so glad Smalls is helping keep your cats happy and well-nourished!

SmallsReviews of smalls.com

About Smalls

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Smalls reviews

Great products

Diet may be solved - hurrah!

Clean bowls with every meal!

Very fair company

Food was well packaged.

The most helpful and kind company out there

Awesome fresh food choices!

Unbelievable change in our cats’ picky eating

About Smalls

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

Smalls reviews

Great products

Diet may be solved - hurrah!

Clean bowls with every meal!

Very fair company

Food was well packaged.

The most helpful and kind company out there

Awesome fresh food choices!

Unbelievable change in our cats’ picky eating