SmallsReviews of smalls.com

Response from SmallsDec 31, 2025

First, we want to send our deepest condolences on the loss of your previous kitty. Dealing with a cancer diagnosis is difficult, and we are so sorry for what you went through. We would love to help you give your new kitty a fresh start with Smalls. While our system usually limits Sampler boxes to one per household, we want to make an exception for a returning customer in a situation like this. Feel free to reach out to our team asap! They will be more than happy to assist you further.

Response from SmallsDec 31, 2025

Thank you for sharing your feedback. I’m glad to hear there were aspects of Smalls that you liked, though I’m sorry to see it sounds like the experience wasn’t a perfect fit for your cat. Every kitty has unique preferences, especially when it comes to texture and protein, so it’s not uncommon for some cats to need a bit of trial and adjustment. If you’re open to it, we’d love to learn more about what didn’t work for your cat so we can better understand and improve. If you have any remaining food that didn’t work out, we’re always happy to help explore options, whether that’s recipe guidance or tips for transitions. Please don’t hesitate to reach out if there’s anything we can do to support you and your cat.

Response from SmallsDec 31, 2025

Thank you for your honest feedback. We apologize if certain recipes weren't a hit. We agree—Smalls is an investment in your cat's health, and it’s a disappointment when that doesn’t pay off. Cats can be particular about new textures and fresh ingredients, as they have preferences just like us. For the food you still have on hand, we always suggest donating unopened packets to a local animal shelter or a friend with a kitty—rescue cats often love the high-protein boost 😸

Response from SmallsDec 31, 2025

Thank you so much for the review and for sharing your experience! We are so sorry to hear that your cat wouldn't give our recipes a try, but we’re glad our team could make the refund and cancellation process easy for you. Since you still have some food in your freezer, feel free to hang onto it for a little while—sometimes cats have a change of heart as they get older or as the seasons change! If not, we always encourage donating unopened packets to a local shelter or a friend with a less picky kitty. We truly appreciate you giving us a shot, and if you ever decide to try again in the future, we’ll be here to help!