SmallsReviews of smalls.com

My cat does not like any of it, and will not eat it

It seems that my finicky cat will not eat the food unless I put crunchy food with it and mix it. Then he picks them out and won’t eat the food even if I warmed it up for flavor to entice him but at 10 years old I’m still searching for a food for him.

Got the sampler and tried out the first flavor, fish, because my cat is obsessed with his other fish food that he gets as a treat. He immediately turned his head away from it and barely touched his other food because of the smell of it nearby. The fish food smelled HORRIBLE. I put it out for him 9 hours ago and my entire apartment still smells like fish. I'm going to give the other flavors a go because I got the sampler as a treat for him, but it's seeming like torture instead so far. Also, as other reviewers mention, it's extremely unclear that you're setting up a subscription (at no point does it mention subscription when you're ordering the sampler box). The price is outrageous and it's clear to me that they're trying to trick people into getting their first box. If you want to feed your cat needlessly expensive food that isn't any better than a high quality vet approved food, this is for you.

My low review is based on customer service, the company’s poor planning and their choice to automatically send a different recipe when they run out of a product. I have had a subscription with Smalls since 2022. My cat, Willow, loves the pulled bird recipes and I love giving her a variety of textures and preparations. I was happy with Smalls until the last few years. They have been consistently out of the shreds and when they don’t have it, they automatically send me something else. I have never had a company pick something else to send me when they are out of what I have a subscription for…and for a cat food company to do this is insane because any cat lover knows how picky cats are. Smalls is not cheap! I’m willing to pay more for a quality cat food if my cat will be eat it but I can’t get what she likes from Smalls anymore and she won’t eat what they keep sending me. I complained to them after the last shipment and received a very unhelpful email that they “can confirm that we sent a notification email…that the recipe in your next order would be replaced with the Ground texture. Sometimes the notifications get caught in Spam or Promotions, so it’s worth checking there if you missed it.” Maybe I’m just irritated but that feels like a brush off. The next shipment is supposed to be coming up and they didn’t even bother to tell me they are still out. It’s just a normal receipt for the wrong recipe which I guess is my subscription now 🙄 I’m not wasting my time or money with Smalls anymore. I cancelled my subscription. Unfortunately I haven’t found an equivalent replacement but Willow will just have to find a new favorite 😊

This review is not on the food itself. I would rate that a 5. My cat absolutely loves the food and I haven't had anymore vomiting since I switched. My review is regarding my recent order. My package was delivered without any coolant and some of the food was thawing (the top and next layer). I purchase the 56 pack box so it is a lot of food and the most expensive. Every other order has included coolant. When I contacted Smalls (twice now) I was informed that their operations team has decided to not include coolant if they believe the weather is sufficient to keep it cold. Now my issue is that ALL of my winter orders had coolant, this one, where the temps were in the 50's, did not and they feel that is okay! Please be aware and if your box has no coolant and your food is thawing, contact them immediately because nothing will change until customers speak up. I expect coolant in frozen food I buy for myself and I expect coolant when I buy frozen food for my pets. I will be disposing the thawed food because I can't trust if it thawed and refroze and thawed during transit. If you are going to market as sending frozen food, PACK IT WITH COOLANT per common shipping guidelines.

Cat didn't like most of it. And six or more packets were freezer burnt and partially exposed to air

My cats liked the food at the beginning but then it was hard to feed them with Smalls. As soon you sign up for samplers they add you to a subscription. I cancelled it inmediatly but they found the way to keep me and charge me $140 a few weeks later. There’s no way to delete your account or your data. I guess the way they keep the company is by forcing people to stay and charging them orders they didn’t ask for.

My cat doesn’t like it. I don’t know what to do since I’ve got so much of it in my freezer. I’m hoping he’ll gradually grow to like it. After writing this, I checked his dish- he ate it all but he really crabbed about it. I guess he’ll grow to like it after all. He’s just spoiled. lol