SmallsReviews of smalls.com

I placed an order for the 2-week trial of smalls. I waited over a week for my package to arrive and it never did. Each day I received a notice the package was “unable to be delivered”. My front door faces the street and has nothing blocking access, so I can’t fathom why they were “unable” to deliver my package. I have never heard of the delivery company smalls chose to use, it’s not UPS, FEDEX, or any recognizable company. I’d guess they chose the cheapest option for them and screwed their customers over. I will be asking for a full refund and would caution anyone to stay away from this company who clearly values profits over customers or cats.

The food is dry and the formulation seems very different than my last order. My cat won’t eat it.

I am writing because the utter lack of customer care. No phone contact? 2022,... My order was supposed to arrive two days ago, yet I have not heard a PEEP about it possibly being late. This seems to be an ongoing issue with this company. GREAT product, gad awful customer care. It is LITERALLY the BEST food out there for our furry little companions, but the entire ordering process is antiquated and too constricting, and the lack of help is frustrating. This would be my 3rd order and I have had issues with EVERY order thus far. It is quite a turn off from the point of view of a customer. A suggestion: Hire a phone receptionist or two or three. God knows the cost of your product can definitely afford this much needed addition. I do understand I am only one customer out of hundreds, maybe even thousands. However, considering the amount of money I pay for this service, there should be ZERO issues with ordering, deliveries and contacting your company. It is so frustrating I decided to cancel my subscription with Smalls. (I have not told my furry friend this news. He will be most displeased)

If I could give them 0 star I would! Worse quality food and worse customer service! The food is trash my cats got very sick! The quality of delivery also trash melted food! Customer service is the most unprofessional! Do not feed this poison to your loved pets! This food is not even recommended by any any Vet in usa! All the vets says to stay away from this food because cause so much health issues! Don’t believe in this scam! They do not care about your pet it’s all about the money!

I am livid!! I was randomly charged $38.16 today for no reason! And no one is answering me why or giving me my money back!!

I have cancelled my subscription. Your ordering, shipping + communications services do not function properly causing numerous problems that are not tolerable. You sent me product I did not order and you charged me for that product and would not allow me to return it. What type of operation are you? Only if you improve your communications with your customers & improve customer's purchase & shipping experience would I ever consider returning. You need to start with great customer communications, which you do not have. You offer text, email or sign up for a once or twice a week phone call. That is no way to run a business. I probably wouldn't have been so angry and frustrated if I could have spoken (by phone) directly to a C.S. Rep. You do not offer this. You are going to have problems until you do. I would not consider your company until you decide to have all the elements necessary to run a good, reliable company.

My order was placed on 1/15 and I still have not received it. I have received two shipments in the past, both of which my cats loved, but unfortunately my experience has not been reliable enough to count on to justify spending so much money on food for my five cats when I have to worry about if it arrives and slowly switching them on and off other food. For now when it arrives they love having a little wet on top of their regular kibble.

You sent the WRONG food!!! Our cat Luna eats turkey snd you sent chicken????? It’s fo hard to deal with you. Totally frustrating