SmallsReviews of smalls.com

Response from SmallsApr 18, 2023

Hi Mohammad! Thank you for taking the time to provide us with this feedback, and I am so sorry to hear about your negative experience. It is never our intention to leave any customer with feelings of neglect, and we appreciate you for sharing your thoughts with us. Your feedback has given us an opportunity to reevaluate our practices to ensure that we provide the best customer service possible. I have followed up with an email as well issuing you a full refund. 💛 Please feel free to reach out there if I can provide any further assistance.

Response from SmallsApr 17, 2023

Hi Cynthia! Sorry that we're just getting back to you now, but it looks like our team spoke with you on April 4th and explained that your subscription was cancelled, and that you would not be charged for any additional orders besides the sampler you purchased. Sorry to hear you still ordered a new bank card though 😿 If we can help with any other matter, please let us know!

Response from SmallsApr 18, 2023

Hey Sue, We're sorry to hear that your cat didn't enjoy the food and that you had to cancel your subscription. We take all feedback seriously, and we're always looking for ways to improve our products and services. We noticed that you placed a new order with us just a few days after leaving this review. We hope that this means you've found something else that your cat enjoys 💛

Response from SmallsApr 18, 2023

Hey there, thank you so much for taking the time to provide us with your feedback, and I'll be sure this is passed along. I took a peek at your account, I can see your sampler is elligible for our money-back guarantee, so we'll follow up here shortly to get that refund issued! Chat soon 💛😽

Response from SmallsApr 18, 2023

Hey Michael, sorry I'm just getting back to you now, but thank you for your feedback and we're so sorry to hear that Smalls wasn't a hit in your home 😿 It appears that a Cat Concierge has already been in touch with you to assist. 💛

Response from SmallsApr 18, 2023

Hey there, I"m so sorry that I'm just replying to you now, but thank you so much for taking the time to provide us with your feedback, and I'll be sure this is passed along. I took a peek at your account, I can see your sampler is eligible for our money-back guarantee, so we'll follow up here shortly to get that refund issued! Chat soon 💛😽

Response from SmallsApr 18, 2023

Hi Judy! We are so sorry to haer that Panda wasn't a fan of the Chicken, but we'd love to help you get a new order set up. Feel free to contact our Cat Concierge team at [email protected] or text us at 503-487-4303 so we can help get that set up 😻

Response from SmallsApr 18, 2023

Hey there! We have plenty of tips and tricks to help with the transition over to Smalls! Feel free to contact our Cat Concierge team at [email protected] or text us at 503-487-4303 for those tips! 💛