SmallsReviews of smalls.com

My elderly mother in law used Smalls for almost a year and had nothing but issues. Their shipping department made consistent mistakes with her order and would take several days to respond. At one point they apologized with a blanket but never corrected their actual issues. Most recently they sent food that smelled rotten. Outreach was made but no one responded so weve cancelled. She wants to do what's best for her cats but a 75 year old shouldn't have to spend months arguing with a company about food while they send countless promotional texts. There are more affordable, less chaotic options available.

I thought I was buying a sample box to try Smalls for the first time, but they actually signed me up for an expensive montly subscription -- a surprise that I only noticed in my email after it was too late to cancel the first $115 box of unwanted cat food -- and Smalls made it VERY difficult to cancel the subscription. (VERY difficult.) My cat liked the food, but it comes in unpleasant plastic packages that ensure that your hands get gloppy and smelly. I couldn't figure out a good way to store the opened plastic bags in the fridge except for in another plastic bag, which meant getting your hands messy every time you feed the cat. I'm sure the food is good for the cat, but it's also expensive.

This is a good concept with, in our experience, poor execution. Definitely seems to be High Quality Cat Food that helps give your cat a long and healthy life. Very convenient pouches of food that should be easy to store, in your freezer, as well as easy to open. Food comes frozen, packed in dry ice. Unfortunately, for us, ours came completely defrosted. What a disappointment. We took it to an Animal Shelter so it wouldn’t go to waste. Smalls should improve on how to pack, ship and keep the food solidly frozen during transportation. This would save on possible future spoilage. With a few improvements, this could be a great solution for feeding your cat better food. We will have to give the company another try again someday. Hopefully they figure this out soon.

Unfortunately all the meals arrived and they were pâté. My cat for some reason doesn’t like pâté and so she has refused to eat them (even tried multiple flavors). Such a bummer as I was hoping the would workout for her

The problem wasn't with the product, even though our cat would only eat one of their seven recipes. The problem is that the subscription is launched (and charged) within two weeks of the original pilot order date. It took a week to receive the first sampler order on April 3rd, and we were then charged for the next month's worth of cat food on April 10th. We hadn't even gotten through 1/4 of the pilot order before 28 packets of food arrived at full price ($113). The pilot "sampler" order is heavily discounted, while the next order is not. My bad for not seeing their emails stating the next order was already on its way, but I never imagined we wouldn't have more than one week to evaluate the product and cancel if necessary. This is a seriously predatory approach that forces the consumer to cancel immediately after placing the sampler order to have proper time for evaluation. We donated all the food to our local animal shelter. I gave two stars since the packaging was good and the ingredients were sound. Bad business practice! Cancel immediately after the first order and then sign up if your cat likes the food.

Dog wouldn't eat any of it. Took the loss and unsubscribed.

My cat does not like Smalls. I don’t know why. He didn’t like any of the flavors. He’s not overweight and likes his premium cat food.

Did not like at all and threw away. Gave some to a neighbor and their dog liked more than the cat. Thank you, but will not buy again.