Ben A.
Fantastic product; clunky website
My two cats took to the Smalls kibble right away. They don't want anything else any more. Not their old kibble, not even treats. Very surprising to me. They seemed to like the freeze-dried raw at first but after a few tries, declined to eat it at all. Considering past experiences, I think they just don't like raw food in general. As far as wet food, it seems that they are okay with the Smalls but still favor their old wet food. I'll probably transition them to Smalls wet food over time. I like the wet food packaging, and I think it will improve even more over time. It has always arrived still frozen (either with dry ice or an ice pack to keep it cool), and the packaging seems solid. I don't really enjoy using the website though. There's a lot I could say about what I don't like about the website - to summarize, it's clunky and not everything works properly or as I would expect. With a little bit of refreshing the page or going back to square one, it can work, but I imagine some people would be turned off by a website that isn't easy to use. I think the company is still fairly new, so some bumps are to be expected. Their product and real-world implementation seems great which more than makes up for the web design. I'd also like to add that any time I've had a technical problem, their support team was quick to help and polite as well.


