SmallsReviews of smalls.com

Response from SmallsJan 21, 2026

Thank you for sharing your feedback. I’m sorry to hear that your cat didn’t take to the food. We understand how disappointing that can be. Just so you know, our Sampler purchase is covered by a 100% Money Back Guarantee if it doesn’t work out for your cat, so you’re welcome to reach out any time for a refund on the initial order. We’re glad to hear that the donation to your local shelter was helpful, and we appreciate you thinking of other kitties in the process. Thank you again for your feedback—we’re sorry it didn’t work out this time, and we hope we might have the opportunity to serve you and your cat in the future.

Response from SmallsJun 23, 2025

We are truly sorry to hear about your frustrating experience. It is never our intention to deceive customers or make them feel ripped off. Our Sampler is designed as the first step in a subscription service (as noted on our website and at checkout). You can edit, postpone, or cancel any upcoming order by 8 PM EST on the Thursday before it processes via your Account Portal. We also send a Heads Up email on Monday or Tuesday before your order is set to charge, so you may make any necessary changes. You can check out our full Return and Refund Policy​ and Terms of Use​ if you’d like more details: https://help.smalls.com/en_us/returns-and-refunds-policy-rymZqeka https://www.smalls.com/terms-of-use All that said, we genuinely regret that your experience with us was so negative. As for the Money Back Guarantee on the initial Sampler, you may request this by reaching out to our team at [email protected] or text us at 503-487-4303.

Response from SmallsJun 15, 2025

We're truly sorry to hear that your cat wouldn't touch our food and that you feel our ads were misleading compared to the actual product. We understand your disappointment, and we sincerely apologize that Smalls was not a good fit for your cat. Our "Smooth" recipes, which have a pâté-like consistency, are made with high-quality, human-grade ingredients and do not contain fillers or artificial binders that often give other foods a different texture. This sometimes means the consistency can be denser than what some cats are used to, or different from what they expect. We understand that every cat has unique preferences, and we're truly sorry that the flavor and texture didn't appeal to your cat's palate. If this was your initial Sampler Box purchase, we would be happy to process a full refund for you under our Money Back Guarantee.

Response from SmallsJun 15, 2025

We are very sorry to hear that! It is never our intention to deceive customers. Our Sampler Box is indeed designed as the first step in a flexible subscription service to provide a continuous supply of food. We apologize if this was not communicated clearly enough during your initial purchase. This is noted on our website, at checkout, and in follow-up emails. You can check out our full Return and Refund Policy​ and Terms of Use​ if you’d like more details: https://help.smalls.com/en_us/returns-and-refunds-policy-rymZqeka https://www.smalls.com/terms-of-use . Again, we regret that your experience has been so negative.

Response from SmallsJun 15, 2025

We are so sorry to hear about your frustrating experience. It's truly disappointing when a new food isn't a hit, especially when your cats aren't typically picky. To clarify, our Sampler Box is indeed designed as the first step in a flexible subscription service to provide a continuous supply of food. We apologize if this was not communicated clearly enough during your initial purchase. This is noted on our website, at checkout, and in follow-up emails. Thereafter, you have full control of your subscription via the Account Portal. You can check out our full Return and Refund Policy​ and Terms of Use​ if you’d like more details: https://help.smalls.com/en_us/returns-and-refunds-policy-rymZqeka https://www.smalls.com/terms-of-use . Again, we regret that your experience has been so negative.

Response from SmallsJun 15, 2025

We're so sorry to hear that your cats didn't like the food and wouldn't touch it. We understand how frustrating and disappointing it is when you feel it's a waste of money. If this was your initial Sampler Box, it comes with a Money Back Guarantee, and we would be happy to process a full refund for you.

Response from SmallsJun 15, 2025

We are so incredibly sorry to hear this! An agent from our team has investigated this issue and ensured that your email address is permanently removed from any account in our system. You should no longer receive any emails from Smalls. If you end up receiving any further communication, please let us know.

Response from SmallsJun 15, 2025

We are sorry to hear about your kitty's diagnosis of kidney disease. We understand how incredibly upsetting and difficult this situation is for you, and our hearts go out to you during this challenging time. We also apologize for the distress and frustration regarding your refund. When we processed the refund, our Money Back Guarantee specifically covers the cost of the fresh food recipes included in the Sampler box. Add-on items, such as treats or other products you might have chosen to include in your initial order, are not covered under that specific guarantee. We apologize if this distinction was not made clear to you. More on our Money Back Guarantee can be found here: https://help.smalls.com/what-is-your-money-back-guarantee-HJudWeqI6 We deeply regret that your experience with Smalls ended on such a negative note, especially when you're going through a tough time with your cat's health. We truly wish we could have made this a smoother experience for you.