Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have 5 cats. I tried to serve them the Dr Marty’s Chicken dry Cat food… I gave it to them dry and they wouldn’t touch it.
I them followed the direction to serve it warm. Still none of the five would eat it.
I’m returning the rest of the bags to Dr. Marty.
Response from SmallsOct 14, 2025
Thank you for sharing your experience. We’re sorry to hear that your cats didn’t take to the food—every cat has their own preferences, and we understand how frustrating that can be.
We recommend continuing to mix in their old food with Smalls, serving it warm to bring out all the meaty aromas, and adding toppers or enticers to pique their curiosity. It might take a little time, but the long-term health benefits are well worth it.
We break it all down in this blog post, and of course, we’re always here if you want more tips: https://www.smalls.com/blog/post/is-my-cat-a-picky-eater
CF
Caroline F.
My neighborhood strays wouldn’t even touch this stuff
Their heart is in the right place.. quality nutrition for cats. Everything else is skewed. I signed up for a promo offer and I was auto enrolled into a membership. Super annoying. Received a package while I was out of town and begged a neighbor to grab it and said he should use it because my cats didn’t like the food. He fed it to strays and they didn’t want it either.
I was not impressed and their only saving grace is after I canceled and the headache with a missing/damaged shipment is they gave me my money back. I was honestly terrified getting the request to leave a review thinking I somehow got my account reactivated!
Response from SmallsOct 14, 2025
Thank you for sharing your experience. We’re glad to hear that our team was able to make things right with your refund. We’re sorry for the frustration caused by the subscription setup and the delivery issues—this is certainly not the experience we want for our customers. We truly appreciate your feedback and will continue working to make our ordering and shipping processes as smooth and clear as possible.
TF
Tim F.
None of our 3 cats would touch the food.
None of our 3 cats would touch the food.
Response from SmallsOct 8, 2025
I am sorry to hear that none of your three cats would touch the food! That is frustrating, especially after taking the time and effort to try a new, high-quality product.
If this was for a Sampler order, it’s still eligible for our 100% Money Back Guarantee, so please reach out to our Cat Concierge team at [email protected] or text 503-487-4303 for assistance, as well as for any additional transition tips.
TA
Tao
Cats wouldn’t eat
Cats wouldn’t eat.
Response from SmallsOct 8, 2025
We’re sorry to hear your cats didn’t take to Smalls. Every cat has unique tastes and preferences, and while many kitties thrive on our fresh recipes, some simply don’t take to certain flavors or textures.
If your experience was with a Sampler order, it’s still eligible for our 100% Money Back Guarantee, so you can reach out to our Cat Concierge team at [email protected] or text 503-487-4303 for assistance.
We truly appreciate your feedback—it helps us continue improving our recipes and the customer experience for all cats and their humans.
ST
Stephanie
Bad customer service, and my cat that normaly eats everything wouldnt touch it without being mixed with other food..
I bought smalls in an attempt to get my cat healthier with fresh food and had a poor experience -- mind you, my cat is also a part of several "catfluencer" circles and I'll make sure to let them know this as well.
She is not picky at all -- she will eat human food, dog food, the nastiest dry food, cat cakes I make out of potatoes/yams/tuna/chicken, the nastiest expired treats she has eaten through the bag, freeze dried, etc food. Heck, she even almost tried an orange even though cats hate oranges. But she tried 3 types of smalls and I HAD TO FORCE feed it to her and mix it in with other food! I though it was just the chicken liver, but even the other types she would leave the food there and only eat it once I mixed it with some canned food.
I had signed up for the 3 month order by default after the sampler, but didn't realize that the next order would not be in 3 months but just 2 weeks after the sampler sent.
Low and behold, I am out of the country, and do NOT receive the head up email. The food sends -- I can't cancel it, and it arrives on a friday. I arrive back monday and find the food room temp so I message them if there is anything I can do as my cat didn't even like the 3 that we originally had ordered.
3 months of food wasted and when asked if anything can be done, "sorry but at this point, it is too late to cancel or refund this order as it has already been sent to our warehouse for processing". Well duh, I told you it was sent already and am asking if anything can be done as this was not upfront.
Customer service was not helpful at all and the food that my savagely hungry cat in which, I normally can't even eat in the same room with wouldn't eat it without being mixed with other food.
Highly DO NOT RECOMMEND -- Trust me, I am going to post this everywhere so everyone knows.
Response from SmallsOct 8, 2025
We’re sorry to hear about your experience and understand your frustration—especially with a cat that normally eats so broadly. Every cat has unique preferences, and while many kitties thrive on Smalls, some simply do not take to certain flavors or textures—even when they normally eat everything else.
To clarify, once an order has been charged and prepared for shipment, our team is unable to halt it. All order changes or cancellations must be submitted before our Thursday 8 PM EST cutoff via your Account Portal. We also send a Heads Up email a few days before shipping, so customers have time to make adjustments.
We do understand that shipping timing can be frustrating, especially if you’re out of the country. While we can’t retroactively cancel orders that have already left our warehouse, your Sampler order is still eligible for our 100% Money Back Guarantee, so you can always reach out to our Cat Concierge team at [email protected]
or text 503-487-4303 for guidance on next steps. Our team can also revisit your issue regarding the shipment that was delivered away you were away and make things right. We appreciate your feedback.
JK
Jordan K.
I’m here because it’s time the truth…
I’m here because it’s time the truth came out. I’m convinced all these good reviews are paid for… my cats eat literally anything. They eat dry kibble, they eat wet food. My cat will eat seaweed. She will eat legit anything that you let sit or hand to her. She’s never been picky at eating. Neither of my cats have to be honest. I gave smalls a try and got a bunch of sample packs to try out. My cats literally came running to the bowl when they seen I was about to give them some. Then…… I opened it. They smelled it and immediately walked away. They wouldn’t even touch it. I had better luck with the freeze dried kibble they provided but it’s much too small of a bag. Now we know why they call themselves “smalls” . But then the price for a box on the normal subscription runs like 200 bucks. Who the hell can afford to feed the cats 200 dollar food every month. That’s outrageous and it’s a waste of money bc none of my cats even would touch it. The wet food wasted. The freeze dried, worthless. The broth that is supposed to make picky eaters hungry, ALSO WENT COMPLETELY IGNORED. I wish I could get my damn 30 bucks back. Waste of money. Useless company. Fake reviews. I do not believe ANY cats are eating this crap lol
Response from SmallsOct 8, 2025
We’re genuinely sorry to hear about your experience and understand your frustration. Every cat has unique preferences, and while many kitties enjoy Smalls, some simply don’t take to certain flavors or textures—even if they normally eat anything.
All of our reviews reflect real customer experiences. Many cats do thrive on our recipes, but unfortunately, there will always be a small subset of picky eaters who don’t.
Regarding your order, our 100% Money Back Guarantee covers Sampler purchases. If your cats didn’t enjoy it, our Cat Concierge team can assist you with the next steps for a refund. You can reach them at [email protected]
or text 503-487-4303.
We also understand that pricing can be a concern. Smalls is made with high-quality, human-grade ingredients and portioned specifically for optimal feline health, which is why it’s priced differently from standard grocery options.
Thank you for giving Smalls a try, and we truly appreciate your honest feedback—it helps us continue improving both our products and the experience for all cat parents.
MI
Mike
Our cats are annoyed
Our cats are not fussy. They’ll eat organic cat food. They’ll eat the crap off the shelf. They eat our leftovers off our plates if we’re not careful. But, they wouldn’t take one bite any flavor of smalls cat food. Neither of them. Additionally - I received an email saying our next order was going to ship. Before I even had a chance to cancel it $171 was charged to our account and the food was in the mail. I decided just to eat the cost and I gave the food to three different friends with cats. ALL of their cats were described as “not fussy eaters“ and none of our their cats wanted to eat it either. I was never a fan of the smell of canned off the shelf pate. Small’sfood doesn’t smell bad initially, but if you leave it in the bowl just overnight it really starts to stink up the joint. I have my suspicions about the percentage of cats the company claims love this food.
Response from SmallsOct 8, 2025
We’re sorry to hear about your experience and understand how frustrating this must have been. Every cat has their own tastes, and while many kitties love our recipes, some simply don’t take to certain flavors or textures.
To clarify on the order: when a Sampler is purchased, it automatically starts a subscription that is fully customizable. This means that future shipments can be adjusted, paused, or canceled via your Account Portal, and we always send a Heads Up email a few days before shipping. Unfortunately, cancellations after an order has already been processed won’t retroactively stop that shipment, which is why the order you received had already been fulfilled.
We do offer a 100% Money Back Guarantee on your Sampler, so if your cats didn’t enjoy it, our Cat Concierge team can assist you with the next steps for refunds. You can reach them at [email protected] or text 503-487-4303.
We appreciate your feedback on the aroma and will pass it along to our team as we continue improving our recipes and packaging. Thank you for giving Smalls a try.
EL
Ella
BOTH OF MY CATS GOT SICK
I am extremely disappointed and want to warn other pet owners before they make the same mistake I did. This food made BOTH of my cats sick within days of eating it. I immediately reached out to the company to cancel my order and request a refund, explaining that my cats were unwell, but they refused because my order had “already been processed.” Over the next two weeks, my cats continued to be sick until I finally had to take them to the vet, resulting in nearly $400 in vet bills.
Despite all of this, the company did absolutely nothing. No refund, no compensation, not even a genuine attempt to make it right. Just dismissive responses while I dealt with the stress, worry, and cost of caring for two sick pets.
This is not just bad customer service—it’s irresponsible. If you care about your animals, I strongly advise you NOT to purchase this food. The lack of accountability and concern for pet health is unacceptable.
!!!!!!!!!!!!
This is my reply to smalls’s reply to my initial post :
Not both of my cats have sensitive stomachs—only one had an issue one time before. Your food is advertised as safe and suitable even for picky cats like mine, but my cat developed dermatitis and allergy issues after eating your food.
Also, you only refunded me after I followed up with you a second time. On top of that, my subscription wasn’t canceled until after you had already charged me for over 50 containers of food that I couldn’t feed my cats because it made them sick.
I understand every cat is different, but this experience has been extremely frustrating and costly, and I feel that Smalls has not taken enough responsibility for what happened.
Response from SmallsSep 28, 2025
We’re truly sorry for how stressful this experience has been for you and your cats. Please know that we take matters like this very seriously.
Your subscription was canceled promptly, and we acted as quickly as possible once your concerns were raised. We issued a refund for your sampler under our money-back guarantee, while our food safety team and veterinary partner reviewed the batches you shared, along with the vet records you provided. All batches passed safety and quality checks. After reviewing the records carefully, our veterinary partner noted that both cats have histories of digestive sensitivities, and one also has dermatitis and a history of food sensitivities, which may have contributed to the reactions you observed.
The health and well-being of your cats is always our top priority. While we stand by our products, we also recognize that every cat is unique and some foods may not be the perfect fit for every kitty. It’s always a good idea to check with your vet before switching foods, especially if a cat has known sensitivities or health concerns.
We hope this helps you see the care and attention we gave, and we’re truly sorry this experience wasn’t what you hoped for when choosing Smalls.
