Shelby
Exceptional Customer Service!!! Above and Beyond
Jose, Mel and the team went above and beyond to take care of my needs. Often, meeting my needs before I even reached out! My first shipment came in warm to the touch and puffed so I was sent a new box. Before the new box ever arrived I received an email saying it would be in the mail too long and a new box would be sent. Shortly after receiving that email I received another email saying my trial would be refunded due to this being my second box that would be arriving late and inedible. Several days later I received a call/voicemail from Jose apologizing for the late boxes and assuring me that the next (3rd and final) box would be expedited. I received the box yesterday, still frozen and ready for Mazzy and Mochi to try. Crossing my fingers they like it because they are picky gals. All this to say, the Smalls team was one step ahead through the entire process and I was put at ease knowing and feeling like I was being cared for and valued! I will support Smalls and refer whenever I can because THIS is experience was amazing. It goes to show that caring for people, your customers can go a long way. :) Thank you for going the extra mile! We appreciate it.


