SmallsReviews of smalls.com

Response from SmallsOct 15, 2025

Thank you for sharing your feedback. We’re so sorry to hear your cats didn’t enjoy the food — we know how frustrating it can be when our picky eaters turn their noses up. Every cat has unique preferences, and sometimes it takes a bit of trial and error to find the right recipe or texture. If you’d like, our team can help you explore other options or share tips that might make mealtime more successful. Please don’t hesitate to reach out — we’d love the chance to make this right for you and your cats.

Response from SmallsOct 15, 2025

We’re so sorry to hear this! That’s definitely not the experience we want for you. As long as the packets are still cold to the touch upon arrival, they’re perfectly safe to refreeze and serve. Your box is packed with just enough coolant to keep food frozen through delivery, so it’s normal for dry ice or gel packs to thaw during transit. That said, any packets that arrive at room temperature or warm shouldn’t be refrozen or fed to your cat. If you haven’t already, please reach out to our team via email ([email protected]) or text (503-487-4303) so we can make this right with a replacement or refund. We truly appreciate your patience and understanding.

Response from SmallsOct 15, 2025

Thank you for taking the time to share your experience and feedback with us. I’m very sorry for the frustration and confusion you encountered surrounding your subscription and our deadline cut-offs. We understand how disappointing it must have been to continue receiving shipments after requesting cancellation, especially when your cats weren’t enjoying the food. We’re continuously working to make our cancellation process and cut-off deadlines clearer in the Account Portal, as well as any Heads Up emails, to avoid misunderstandings like this in the future. We truly appreciate your feedback—it helps us improve both our service and customer experience. Thank you again for sharing your thoughts and for giving Smalls a try.

Response from SmallsOct 14, 2025

We’re so sorry to hear that your order hasn’t arrived. Please reach out to our Cat Concierge team at [email protected] or text us at 503-487-4303 so we can help track your order and get it to you as quickly as possible.

Response from SmallsOct 14, 2025

Thank you for your feedback. We understand that our pricing may feel high compared to traditional cat food. Smalls focuses on using fresh, human-grade ingredients, portioned meals, and high-quality nutrition designed to support long-term feline health, which does come at a premium. The good news is that subscriptions can always be adjusted with budget in mind! You can switch to our smallest box, space out shipments up to every 12 weeks, or postpone whenever needed. Smalls also works great as a topper. Again, we appreciate you sharing your thoughts and hope you and your cat find the best option for your needs.