Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The majority of the flavor options were all that bird and my cat does not like any of the bird flavors so I did go into my profile and customize the option to only fish moving forward. I had to donate the remainder of my entire order to a local Cat rescue
Response from SmallsDec 31, 2025
Thank you for sharing this feedback — we’re sorry to hear about this experience. We understand how frustrating it can be to receive food your cat won’t eat. While our Sampler is designed to introduce a variety of recipes, we know that not every cat enjoys bird-based proteins, and we regret that this wasn’t a better fit for your kitty.
We do appreciate you donating the unused food to a local rescue — that generosity means a lot. That said, your feedback about flavor balance and customization is important, and we’ll be sure it’s shared with our team as we continue improving how preferences are reflected. We’re always here to help!
LK
Lili K.
NOT worth the massive headaches w ‘customer’ service
Smalls food may be slightly more nutritious than some of the other small batch catfood out there, but their packaging, delivery and customer service is HORRENDOUS. No one but bots to help you. Can’t change orders unless it’s weeks in advance- they will tell you that you can change it for up to a week, but then they will send you $125 worth of frozen cat food and leave it on your doorstep even if you have changed the order- I canceled an order and then canceled my subscription and they still sent me ANOTHER order. Now I have to open a dispute with my CC company because they don’t give a s*** once they have your payment method. They’ll just keep sending you orders and causing unnecessary stress.
Response from SmallsDec 31, 2025
I sincerely apologize for the frustration and stress you experienced, Lili. That is never the impression we want to leave, and I appreciate you taking the time to share this feedback.
To provide some clarity around our policies, while also acknowledging where things clearly did not feel supportive, Smalls is a subscription-based service, and after an initial order, future boxes are scheduled automatically.
Orders move into fulfillment quickly because our food is fresh and perishable. For that reason, any changes—such as cancellations, skips, or recipe swaps—must be made by 8 PM EST on the Thursday before a Friday processing date via your Account Portal. Once an order has entered fulfillment, we’re unable to stop or reroute it, even if the subscription itself is later canceled.
While our systems are designed to prevent this, we recognize that the experience you described felt anything but seamless, and for that, we are truly sorry.
While we do use automated tools to help manage high volume, our team is made up of real people who want to help! Your feedback is valid and has been shared. We are actively working on improving transparency around order cutoffs, fulfillment timing, and clearer confirmations so customers don’t feel caught off guard.
Thank you again for your honesty. While I regret that we missed the mark here, your feedback helps us improve, and I wish you and your cats the very best moving forward.
CO
Cookie
I canceled this subscription please do…
I canceled this subscription please do not send it and do not charge me
Response from SmallsDec 31, 2025
Thank you for sharing this review. I completely understand wanting to ensure your account is fully closed.
I have personally checked our system and can confirm that your subscription was successfully canceled back in July. You will not receive any further shipments or be charged for any future orders.
We appreciate you giving Smalls a try for your cat, and we thank you for taking the time to provide this feedback so we can ensure our records are accurate.
KR
Kenneth R.
My cat did not like the food
My cat did not like the food. He would not eat any of it.
Response from SmallsDec 31, 2025
Thanks for giving Smalls a shot! It is always disappointing when you’re excited to level up your cat's nutrition, and they decide to give it a "paws down." Since cats are such creatures of habit, their transition to fresh food can sometimes be a bit of a hurdle.
It can take cats 2-4 weeks to adjust to something new and unfamiliar! If you're open to experimenting, we'd love to leave you with some extra tips. Feel free to reach out to our team if further assistance is required 😸
DG
DGC
Cats Would Not Eat the Food
Unfortunately my cats did not care for this food. We tried several times and they simply would not touch it.
TH
Tracie H.
Terrible ripoff
Neither my cat, dog, chickens or strays would eat the food. Additionally, it was sent out VERY quickly after the "starter pack". So fast (full price and very full box) that I hadn't yet tried all of the flavors with my cat. I assume you do it that way because there wouldn't be any repeat orders. This is definitely something that I would advise not to purchase.
JW
Jenna W.
My cats didn’t like this produce at…
My cats didn’t like this produce at all. Wouldn’t even go near it.
GS
Gabriela S.
The product is of poor quality
The product is of poor quality, my cat didn’t even come near the food.
