Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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My cats are very picky, took us a little bit to make the switch and I'm so glad we stuck it out! They love it. They seem much happier and healthier. The throwing up has been reduced to almost nothing and they are so playful!
Response from SmallsMay 18, 2023
Thanks a ton for the awesome review! We're thrilled to hear that your picky cats finally made the switch and are loving it. It's fantastic to know that they're happier, healthier, and experiencing fewer tummy troubles. And of course, playful cats are the best! 😻🐾
AB
Alisa B.
Food shipped when it was supposed too…
Food shipped when it was supposed too and packaged well.
My cat liked the food from the start but lately has been less interested and I’m unsure why. Probably holding out in case I will give him dry food instead but I am standing my ground as I know Smalls food is much better for him and I don’t have to clean up vomit like before with the dry food.
Response from SmallsMay 18, 2023
We truly appreciate your kind review! We're sorry to hear that your kitty has been losing interest in their food. Not to worry though, our Cat Concierge team is here to help! We'll be reaching out to you via email with some tips and tricks that might help. 😽 Looking forward to chatting with you soon!
JE
Jewels
Life changing for our baby!
The food and the service are unparalleled. The food has changed Lana’s demeanor. She’s playful and happy all the time now. The service is wonderful as the agents respond to questions quickly. If you’re on the fence, get off and try it. You’ll definitely feel it worthwhile!
Response from SmallsMay 18, 2023
Wow, we can't thank you enough for the awesome review! We're happy to hear that our food and Cat Concierge team had such a positive impact on you and Lana. It's the best feeling knowing that Lana is now playful and happy all the time! 😻💛🐾
BF
Brea F.
Great Product!
My cats love the wet food and the freeze dried raw dry food!
Response from SmallsMay 16, 2023
Thank you so much for your kind review! We're thrilled to hear that your cats are loving both our wet food and freeze-dried raw dry food. 💛🐾✨
KM
Kelsey M.
Picky eater? Dramatic cat! Get this food!!
I got the most targeted ad on Instagram I’ve ever seen - it was like Smalls KNEW my fussy cat without ever meeting him. I’ve struggled for years to find something he likes (and will keep down) so I thought this was worth a shot. It took a couple of days but now my 12 year old cat is HOOKED. He has HATED (without exaggeration) nearly everything I’d tried previously and loved throwing it up - onto my shoes, laundry, rugs, you name it. Now he waits by the fridge or next to his bowl and less-than-politely asks for Smalls all day - AND keeps it in his tummy and off my belongings. I had to move up my order to accommodate his love for this food and I don’t think I’ll be able to switch to anything else in fear of a major protest from the pickiest eater I’ve ever met. In short, try it out if you can, my old man has never yelled at me more for food! Also, the customer service has been STELLAR. I recently moved into a new place, mistyped my shipping address (didn’t realize until the delivery was already out) and Smalls was SO helpful in getting a new box out to me. Next, I pushed my auto refill back because my cat was taking a little extra time to adjust. When I went to move it back up, I was in a pickle, the automated system wouldn’t let me select anything sooner for ship out then NEXT WEEK. My cat would not allow for this, so I reached out, they manually updated it and now my guy won’t have to experience the horrors of a lesser-brand. He’s quite dramatic so I seriously appreciate the amazing customer service. Big love from two happy campers!
Response from SmallsMay 15, 2023
Thank you so much for taking the time to share your incredible experience with Smalls and for the glowing review! It warms our hearts to know that your cat has found a newfound love for Smalls and is keeping it down, sparing your belongings from his previous food-related antics.
We appreciate your kind words about our Cat Concierges, and we're delighted to have been able to assist you throughout your journey with Smalls. Your recognition of our efforts means the world to us. 🐾✨💛
CW
Crissy W.
Luka gives Smalls 5 Stars!
My kitty, Luka, LOVES this stuff! Actually licks his bowl clean...not something he did with his other store bought food.
Response from SmallsMay 14, 2023
Thank you so much for sharing your wonderful review with us! We're thrilled to hear that Luka is loving our food and licking his bowl clean - that's definitely a sign of a happy and satisfied kitty! 😻
JY
Joani Y.
My cats are loving Smalls
My cats are loving Smalls. Someone called after I received my first box to see how the transition was going and if I had any questions.
Response from SmallsMay 14, 2023
Thank you for sharing your experience with us! We're so glad to hear that your cats are loving our food and we're thrilled to hear that our follow-up call was helpful 😻
AT
Alina T.
Transitioning to Smalls was super easy
Transitioning to Smalls was super easy. My cats love the food so much more than what I was buying before. Their fur has become much softer. The litter barely has an odor.
I’m really glad I made the choice to switch my cats to Smalls Cat Food. You won’t regret it.
Response from SmallsMay 11, 2023
Thank you for sharing your experience with us! We're thrilled to hear that transitioning to Smalls was easy for you and that your cats are enjoying our food. It's great to hear that their fur has become softer and the litter box odor has decreased as well! Thank you for your support, and please give your furry friends some extra cuddles from us! 😻💛