SmallsReviews of smalls.com

The good: * Food quality is fantastic and my cat loves it * Customer service is good The not so good: * Delivery in NYC has been problematic and delayed without notifications (apparently due to a new delivery service that doesn't seem to be very good) * It's proving expensive - significantly more so than even nice other cat food. * Would love better guidance on how much to feed - particularly for combinations of freeze-dried and fresh or fresh and kibble and for kitten/cat age and weight. This could then be used to better inform users whether they have enough food in their box for their cats. * the website is clearly in a state of development - a few missing features and strange bugs and unclear user flows and layouts. Overall The quality of the food overcomes the other, mostly minor, annoyances, but i hope the service continues to improve. On the whole, I have a happy, healthy cat and the knowledge that I'm feeding her as well as i can is worth the price (but only just).

Positives: Variety of food in package Cats absolutely loved the food Bone broth was a nice touch Ingredients seem unbeatable Negatives: One whole box arrived and the food was no longer frozen. All of it was already thawed. Was afraid of refreezing so eventually threw it out. Biggest concern is that the food will thaw before delivery again. Unable to take that risk.

I really wish the trial pack had each flavor in smaller packets, I started with the beef pate and my cats really aren't liking it, but I don't want to waste it in case they come around later. But since there's only one resealable container and the food packs are such an odd size and shape, it makes it very hard for them to taste test all 4 flavors sent to determine what should be in the next order (if any). They do seem to like the kibble, so that's good.

I wanted this to work out, but two things make me unsure I'll be able to continue with the service. My cat wasn't very excited about the wet food, even though it looks like nice quality and I added some of the liquid gold to entice her. When I tried to change my order to remove the wet food and see if there might be more flexibility with the shipping date for the dry food, the customer service person apologized and offered to add some freeze dried giblets to my order. I assumed this was an offer to add them for free, but when the order shipped I saw that I had actually been charged and that it was in fact an "up selling" maneuver. I should have asked and clarified since they never said it was free, but I am noting my experience here so that no one else discovers that they've been charged for something they assumed was being offered as a part of an apology for something else. The food is good quality but expensive, so make sure you're getting what you really want.

I love the fresh ingredients and wish my kittens would eat it. I have tried to add in their wet food with Smalls, but they refuse to eat it.

My cat likes the dry kibble, but I'm still having trouble transitioning him to the wet food. Hoping that maybe adding bonito flakes or something will help?

Customer service has gotten back to me in a timely manner. Although, there are some major issues they should fix, the quality of the food is great!

The positives: My 2 cats really like the some of the food and really dislike some of the food. The kibble is a hit, and 2 of the 4 (i think there are 4) wet food blends are a hit. Personally I like knowing that I'm feeding them better for them food that's not stuffed with fillers. Like that the company uses the biodegradable shipping materials - that's a big plus and wish other companies would follow. Customer service is fantastic as well, everyone who i've interacted with have been friendly, helpful and professional. The negatives: Really only 2 for me with the first one being the cost. It's basically twice as expensive as any other cat food on the market if you want to feed your cats a decent amount of wet and dry. Sure you could just feed them kibble, but there are still a ton of healthy non filler kibble options on the market that are considerably less expensive. The wet food is why I tried Smalls, but unfortunately it's prohibitively expensive (2 cats, economy tanking) to feed them a lot of wet. Other negative is the packaging on the wet food - it's basically impossible to open. I've managed to peel one of ten wet food packs open as intended, the others i've had to tear open with scissors and knives and made a mess.