SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jodi D.
My notoriously picky cats can’t get enough of this food. Even when I could find a food they liked, they never even finished a serving. Now they lick the plate clean. The customer service has been great as well! So happy to have discovered this wonderful company.
Response from SmallsFeb 19, 2024
Thanks so much for the kind words, Jodi! We are so happy to hear your kitties are loving Smalls and having a positive experience with the recipes.
Husna A.
We choose Smalls food for its quality and reviews after much consideration. Our 13 year old cat suddenly passed and we only had gone through a single months worth and my subscription auto renewed the day after our boy passed away. I contacted smalls and they were so incredibly kind and understanding. They refunded us and we donated the food they sent to our local shelter. A few weeks went by and we got a framed picture of our cat sent to us by smalls sending their sympathy and condolences. How thoughtful and genuine to do something we would’ve never expected. We weren’t even long time customers and are so thankful for them honoring our cat. When we decide to open our hearts to another kitty- SMALLS will be our only choice. Thank you for your kindness, going above and beyond and doing business the right way
Response from SmallsFeb 8, 2024
Hi Husna, I'm truly sorry to hear about the loss of your kitty. Losing a beloved pet is always a difficult experience. It's heartening to know that we were able to show such compassion and understanding during this challenging time for you. Thank you for sharing your experience, and I hope that when you decide to welcome another furry friend into your home, Smalls continues to provide the same level of care and quality that you've come to appreciate!
Holly
I emailed the Cat Concierge and was connected with Stacie within 1 day regarding why I wasn't able to add the new Fish recipe to my subscription box. She quickly explained that I was subscribed to the original 11.5 oz packages vs the new ~5 oz packages and that's why I wasn't able to add Fish. She explained the background reasoning for the package size updates and was helpful, courteous, and prompt as we emailed back and forth. She offered to switch my subscription and took care of adding the Fish for me! She even confirmed the changes I made afterwards and made sure all of my concerns were addressed. She was pleasant and caring; cat people are the best!
Response from SmallsFeb 8, 2024
Hey Holly, we are so happy to hear about your positive experience with the Cat Concierge team at Smalls. Thank you so much for the kind words. We appreciate it. If you have any more questions or if there's anything else you'd like assistance with, feel free to reach out!
Laura A.
The quality is impressive for my highly allergic cat. The packaging and shipping are efficient on time. My cat and I couldn't be more pleased.
Response from SmallsFeb 7, 2024
Hi Laura, thanks so much for the feedback! We are so happy to hear Smalls has been working wonders for your kitty with allergies. We appreciate the kind words.
kitt S.
I was a bit worried about any subscription food service, but Smalls is the exception to the rule. They sent out the 'test' food right away and the cats loved both kinds (two varieties of chicken). I am certain they would have easily sent me other varieties if needed. It was easy on their website to change the delivery amounts and intervals (since I am still giving my cats some dry food, I need only about half the standard amount). I was close to running out of the trial food (I did not have to slowly wean them off the other--once they tasted Smalls, it was all they would eat), and reached out via text and they promptly rearranged my next order to go out in a day. I could not be more pleased.
Response from SmallsFeb 7, 2024
Hi Kitt, thank you for sharing your positive experience with Smalls! It's great to hear that both you and your cats are happy with the recipes so far. We appreciate the kind words towards our customer service team!
AC
My cat has a healthier coat. She also got some personality back. She's an older girl and she has started jumping on the bed again. I'm very pleased!
Response from SmallsFeb 5, 2024
Thanks so much for sharing. It is so heartwarming to know Smalls has been improving your kitty's overall health and happiness. We appreciate the feedback!
Cami
Love how customizable and healthy and seemingly tasty this is for my kitty. I recommend to all my kitty PAWrents.
Response from SmallsFeb 5, 2024
Thank you so much for sharing! It is great to know that Smalls has been a great experience for you and your kitty. We appreciate the positive feedback.
Denise M.
Each time I have contacted a customer service rep at SMALLS, they have been so helpful and responsive. My cats love the food!
Response from SmallsFeb 5, 2024
Thank you so much for the positive feedback on our team! We appreciate the kind words. So happy to hear your kitties are loving Smalls!
