SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,681 reviews with 5 stars · Clear filters
Heather G.
I like the customer service. Very easy to get in touch. My cat loves this food. It was easy to make the change for her. I liked that I could compost their shipping foam- that was cool. Overall a really good buying experience.
Response from SmallsFeb 26, 2024
Thanks so much for the kind words, Heather! We appreciate it as always. Glad to hear our team was able to help.
LISA R.
Customer service and the way the food is packaged in delivery. I have received help for different ways to feed smalls into the cats food.
Response from SmallsFeb 26, 2024
Thanks for sharing your positive experience with Smalls! So happy to hear we were able to help out. We appreciate the kind words.
A S.
In the short time I've fed my cat smalls, I have already noticed positive changes in her health! Bloating that I didn't even realize she had disappeared, and her poo is no longer smelly! It feels so good to know my girl is getting everything she needs, and she loves the taste too! She gets so excited when it's mealtime. I recommend smalls for anyone who really cares about their cat's health. I could go on and on, but I hope if you're reading this, you check it out for yourself!
Response from SmallsFeb 25, 2024
Thank you so much for sharing your positive experience with Smalls! We are so happy to hear the recipes have been contributing to her overall health and happiness. We appreciate it.
Becky W.
While my cat did not like the Smalls food (with the exception of the crunchy treats) I appreciate the thoughtful, thorough, stellar customer service I received - today and previously as well. Thank you Danny for your help today! Thanks, Smalls for your efforts!
Response from SmallsFeb 25, 2024
Hi Becky! I'm sorry to hear that your kitty didn't take to the recipes, but I'm happy to know that you've had positive experiences with our Cat Concierge team! We appreciate it, feel free to reach out to us for any additional transitioning tips.
Goo A.
Hi, first of all the food arrived right away and was packaged perfectly for frozen food. It was easy to prepare and my cat Gertrude is going on 16. She’s very picky and she is also very demanding . She’s gained some weight after a back injury that has limited her activity level. The Smalls foods were a huge hit with her so much that when offered her old weight management food at the same time she would choose Smalls each time ! I’m going to continue with Smalls going forward & so happy knowing that she’s getting a good quality food with pure ingredients, as she should!! Also customer service is great, responds quickly & very helpful. I’m looking forward to Gertie living a longer & healthier life now thst she’s enjoying Smalls.THANK YOU for making a quality food source for cats .
Response from SmallsFeb 22, 2024
Thanks so much for sharing your experience with us! We're thrilled to hear that Smalls has been such a hit with Gertrude. 😻
J&M
In all of our experiences, the smalls company has provided the best customer service that we’ve ever received. Prompt communication and service with quality product… You can’t ask for more!!
Response from SmallsFeb 20, 2024
Thanks so much for the kind words and sharing your positive experience with our team! We appreciate it.
ck11
High quality, fast shipping, made the cat happy
Response from SmallsFeb 20, 2024
So happy to hear it! Thank for sharing your positive experience with Smalls.
Katherine P.
Smalls has a great product that my cat loves. I've rarely had issues with my order, but when I have, Smalls has always replaced my order free of charge. I will be using them forever.
Response from SmallsFeb 20, 2024
Hey Katherine! Thanks so much for sharing your positive experience with Smalls. We appreciate the kind words and we are so happy to hear your kitty is loving the recipes. Have a great day!
