SmallsReviews of smalls.com

I just had the best experience with customer service ever! I was having such a weird day when I went to pick up my delivery there was no package to be found. I searched everywhere. I live in an apartment with Luxor lockers and the delivery guy did not put my package in a secure locker. I notified the complex of my issue and they still could not locate the package. I was so upset bc this economy has been brutal and I specifically budget every month so my fur babies get the very best nutrition possible. It can be a struggle but they deserve the best. My spirits were completely shattered but I decided to reach out to customer service just to voice my concerns. Bec was amazing and without hesitation processed a new order to be shipped asap. It’s these small acts of kindness and understanding from amazing businesses that make my heart feel full again. My fur babies mean the world to me and to have a company like Smalls take the reins in human compassion, it makes me feel a little bit more hopeful in humanity.

The food was wonderful and my cats loved it.

Smalls has been beyond wonderful. The food seems good quality and my cat has been mostly enjoying it, they have nice add-ons that can make it easier (like broths, which my cat likes since he's more of a licker than a chewer). The packaging was great. Managing my account is super easy. The customer support is unparalleled.

We wanted our new baby kitty to be healthy and happy. She was a rescue, and we just wanted her to have the best, which means eating healthy like us. So we chose Smalls, and everyone was happy. Every night, at about the same time, she walks with me to the kitchen and stays by my side until I put her bowl down where she can get it, meowing all the way. I interpret that as 'Thanks Mom'>

The quality of the food is excellent. Even though my cats are still transitioning to Smalls, I am looking forward to the day they will switch 100% to it!

I inquired about adding the broth to my upcoming order. Customer service was excellent. They ask if I wanted the broth since it wasn’t Salmon, it is fish and tuna broth. Fine with me. So convenient. Customer service applied it to my next order. I am so excited for my 13 year old kitty to try it. 🐈‍⬛

My Chloe loves the food! I love that it's better for her in every way! My only complaint is the packaging. it is very crumbly food and it goes everywhere when I put it in her bowl. It doesn't do a lot of good to transfer it to a lidded container, I would love to see it come in a better container for sure. That being said we love Smalls!!

I am loving how the transition to mostly only smalls has given my 2 cats a sense of calm around one another after eating. It took away their competitiveness around dry food which was their favorite if given a choice because it’s like junk food. But they eat all their smalls and play and sleep harder. I don’t know that there much of a difference with ground and smooth and can’t tell which they prefer. Oh and I love the new broth as an added treat. I anlways have two packs ready to go in a glass Tupperware and two back ups ready to thaw nearby and find there is so much ease to feeding time since they eat it out of the fridge! I do spread out the meals to 4 times a day and it’s working!