SmallsReviews of smalls.com

We asked about a coupon and never received a response. I also need to adjust a delivery because of vacation. I was told it couldn’t be done.

My cats both like smalls so I like it too. Smalls is expensive, no doubt. But I like to think of it as a preventative investment against huge vet bills later. I feel better giving my fur kids raw healthy food.

Pros: Kitten loves the food. Delivery is reliable. Cons: Food packets are not re-sealable or recyclable. The shipping box contains a huge amount of waste. The price is VERY high relative to other brands.

As new customers to Smalls we were impressed with the food and not so impressed with the shipping and customer service… Until I was fortunate enough to have Charlie answer my text. We were concerned because the shipping of our first order was not properly timed to overlap our sample box. This left us having to go back to the food we just transitioned our one year old cat off of and we were worried about how his stomach might react. I went through three customer service reps who did not seem to understand the urgency, clearly hadn’t read all of the information I shared, or did not express sympathy regarding the situation. And each time I was transferred to a new person before there was a resolution. Then Charlie answered. Charlie was exceptional. Having worked in many customer services jobs, this is the level of service I was trained to provide and have come to expect. I could tell by the response I received that Charlie actually took the time to read the screenshots of my previous correspondence. Charlie also seemed to genuinely sympathize with our situation and the expressions of concern, care, and validation were exactly what I needed in a stressful moment. I was also offered very clear instructions about how to adjust our delivery schedule to avoid any problems in the future. Compassion and actionable solutions - these are the things you hope for as a customer. Despite a rough start, thanks to Charlie, we will be sticking it out with Smalls for now. It would be in the company’s best interest to make sure that first orders overlap sample boxes, as new customers are still learning the service and how to adjust shipments. It would also be in the best interest of the company to make sure they don’t lose Charlie, who just saved them these customers and I’d guess many others. Thank you Charlie!

Smalls has been great for my cats. They seem to be healthier and more active. They don’t seem to LOVE any flavors but overall highly recommended.

I love the idea of feeding our baby fresh cooked food. She is still a kitten so she doesn't finish it all it one sitting. Im sure once she is big enough she will clean out her bowl!

The service is very smooth and easy. It's quick to pick the meals, and manage deliveries on the website. Our cat seems to really enjoy all the food. Primarily the fish and poultry. The deliveries and packaging always comes still frozen and in good condition. Only negative, our cat isn't a big fan of the treats.

My cat loves smalls! He’s picky so this is wonderful. Food is still very cold when it comes to my house. If I could change anything, usually I have to hack at the packaging with a knife to get it open. It’s supposed to pull open but my husband and I can never get it to work and we’re all fishy by the end. Also, it would be great if they had less frequent delivery options. I have to skip every other one. Last- we tried the cow, and I gave it to a friend whose cat wouldn’t eat it, and she gave it to another friend whose cat wouldn’t eat it. So test before you buy a lot! Will continue purchasing 😊