SmallsReviews of smalls.com

Food is awful and price is outrageous!

My cats hated every bit of it.

I ordered a trial for my three cats. They did not Like the food and I tried all of their recommended suggestions. I am not upset because they did not like the food. I am upset because I got notice they are sending me a gazillion more packets that I do not want or need. I thought I had nothing to lose with a 30 day refund period but I had no idea they were going to send me 40 more packets 2 weeks in to that 30 days at $100+. Had my cats liked the food, I wouldn’t even of had time to change the types I ordered. Be aware and stay mindful that Smalls will move fast to charge you before you have the opportunity to cancel.

My cat found the food to be inedible, and when I tried to cancel the subscription, they said the food had already been sent and could not be refunded. Now I'm stuck with $112 of food my cat won't eat. Customer service was unhelpful to the point of being obnoxious. I would not recommend ordering food here. the food is expensive, they know many cats will not eat it, and they will not help you in the event of any mistake.

Beware! Scam company. OVERSHIPS and can’t cancel. AVOID AT ALL COSTS. I had to change my credit cards to avoid repeat charges. Donated to cat shelters.

unfortunately my cats did not take to this food well.. one of them is super picky & the other isn’t at all but has some health concerns so given the marketing of this food i figured it was a great option for both of them given those reasons. i did not get to reach out in time before the shipment after my initial sample box came so when it arrived i figured i’d try to give it to them several different ways & they just completely won’t have it. i’ve done it on its own, paired with treats, with broth, slightly warming it up, paired it with other wet food i know one of them would like & still nothing. the customer service is responsive but very unhelpful. i’m left with over $100 worth of food my cats won’t eat, no refunds or anything that can be offered. i see these ads everywhere & the marketing obviously worked but the food doesn’t & it cost me a lot of money, not even considering the fact that i needed to get more food to supplement what they clearly wouldn’t be eating. pretty disappointed & won’t be returning as a customer

If smalls automatically “kicks off” the subscription two weeks from time first order is PLACED - it’s still multiple days before you actually receive it - and the starter pack has multiple foods/flavors in it - so especially to get through those - slowly transitioning, two weeks to automatically enroll someone in a subscription unless they actively stop it, is too quick. Plus, whether a cat likes a food and will eat it, is also really different than if they have some sort of adverse reaction that may take a bit to show itself. There are several reasons that automatically “kicking off” - I.e. - charging someone and trying to lock them into a subscription two weeks after they order the sampler is not, a customer centric model.

I was really excited about trying Smalls with my cat. Unfortunately, it’s been all hype and no substance. First, I’m not a fan of any store that automatically signs me up for a subscription without any notice - that kind of aggressive tactic sends the message of ripping off the customer rather than forming a partnership. Second, I’ll admit, my cat is a picky eater, but even with the most patient coaxing, we could only get her to try eating the tiniest bit of it. We tried both of the flavors that came in our sample pack and she clearly hated both of them. Third, and most importantly, even though she only ate a small portion of this food, it caused her to be sick a few hours after eating and to be badly lethargic and clearly uncomfortable all day long the next day. Any food that’s going to make my kitty sick is just not okay by me. In summary: 1 star - would very highly recommend looking elsewhere for your cat food.