Chrissy M.
Great healthy food, AMAZING service.
I had to incorporate more wet food into my aging kitties’ diets and I just couldn’t stand the smell of the wet food I’d been buying in stores. My cats took to Smalls right away and it helped relieve some bathroom issues they were experiencing! It smells like real food because IT IS, which means I don’t have to gag every time I feed my cats. But what is earning Smalls this 5 star review is their excellent customer service. We went out of town for a weekend camping trip and we lost power in our home. When it was restored, unfortunately the power to our freezer never kicked back on. When I contacted customer service to see if I could refreeze the 25 packs that had thawed in the freezer, they told me it was not safe to serve and recommended I discard the food, which was a huge bummer. But then they offered to replace the entire order for free! This was so above and beyond — I’ve *never* had a company offer a solution like this. They’ve earned a customer for life!
Response from SmallsAug 12, 2024
Thank you for sharing your experience! It’s fantastic to hear that both the food and our customer service have made a positive impact. We strive to ensure that our customers have a great experience, and it’s rewarding to know that we could help in such a challenging situation. If there’s anything else you need or any other feedback you’d like to share, feel free to reach out!