SmallsReviews of smalls.com

My roommate signed up for this service and got her sample box. Our cats response was ho-hum. Before she knew it she had another shipment on our doorstep. She contacted Smalls to get a refund. They said No, and she cancelled her subscription. A couple of days later she received another shipment. She swears she agreed to a monthly delivery schedule...and they were shipping weekly. Again, NO to a refund. So, she's sitting on $450 worth of catfood that would take out cats months to consume. She really can't afford that big of a hit to her budget.

My cat just turned his nose u to it!

Gave my cat insane diarrhea. She does not have a sensitive stomach and has never had a problem transitioning to different foods before. Whatever benefits are offered by this brand aren't worth her being in distress like this.

want to speak to a live person

smalls has the worst customer service i was trying totry the product with there small sample starter. not realizing there would automatically set you up with 140.00 subscription. contacted them canceled and even though they havent even shipped the food they refuse to refund what kind of crap is that. SCAM. My cats wont even eat this food. Terrible customer service

It just was not for us

My mother bought cat food from this smalls company and our cat would not eat it. I went in to cancel the subscription for her but they are sending another shipment like I never cancelled the subscription. And they won’t stop the shipment and give my mom back her money , which by the way was &110. My mom lives on a fixed income and she can’t afford to have tgat amount of money taken out of her account after the subscription was supposed to be cancelled!!!!

It was not made clear that I was setting up an account. I order samples since my cat is very particular. She did not like the food at all. Then I get a full order with a price tags of over $100 plus. Without putting in an order, I could not call anyone which is totally wrong. And the person text/emailing was rude stating i couldn't get a refund. This is bad business. And believe me I will jot ever recommend your company.