SmallsReviews of smalls.com

4.23,851 reviews
Pet Stores

Smalls

About Smalls

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.

Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: smalls.com
Website: smalls.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Smalls reviews

Showing 2,681 reviews with 5 stars · Clear filters

Nora H.
Aug 7, 2024
The food quality is super
The food quality is super, reduces the box odor significantly, and is never left in the dish. He licks it clean. The cat concierge is responsive to questions and customer service is great.
Response from SmallsAug 12, 2024
It’s wonderful to hear that Smalls is making such a positive difference for your cat! We're glad the food quality, reduced odor, and our customer service have all met your expectations. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Thank you for your kind words and for being a valued customer!
Xandra
Aug 7, 2024
My cat has had a hard food-life
My cat has had a hard food-life. She wasn't able to digest most foods, diarrhea always right around the corner. For almost a year now, she's been on Smalls food and she does so much better. She has more energy, she enjoys eating her food and her digestive issues have eased. Smalls Food isn't a cure-it-all, but it definitely improved my kitty's life.
Response from SmallsAug 12, 2024
It's fantastic to hear that Smalls has made such a positive impact on your cat's health and well-being. We’re glad to know that the improvement in her digestion and overall energy is making a difference. If you need any further assistance or have questions about her diet, feel free to reach out. Thank you for sharing your experience!
M B.
Aug 7, 2024
I like Smalls and really appreciate their responsiveness
I like Smalls and really appreciate the responsiveness of the cat concierge. My only problem is that my cat won't eat ANY wet food--I have tried Smalls varieties, and other brands--trying always for the best according to scientists and vets. Amazing! I've never had a cat that didn't eat wet food. First time for everything, I guess.
Response from SmallsAug 12, 2024
It can be challenging when a cat is so particular about their food preferences. It’s great to hear you’ve had a positive experience with our customer service, even if the food didn’t quite meet your cat’s tastes. If you ever want to try different types of food or need more suggestions, feel free to ask. Sometimes a different approach or texture might do the trick!
CatLove
Aug 7, 2024
The customer service is great and…
The customer service is great and deliveries are prompt. Variety of menu to satisfy my feline loves! Love the convenient packaging and delivery is secured by dry ice shipping. Thanks, Smalls! Very much trust you!
Response from SmallsAug 12, 2024
Thank you so much for your kind words! We're delighted to hear that you're happy with our customer service, delivery, and packaging. It’s wonderful to know that your feline friends are enjoying the variety of our menu. If you have any other needs or suggestions, we're always here to help. Thanks for trusting Smalls!
Lyn P.
Aug 6, 2024
Great option for my renal cat
I have an 18 y/o cat in renal failure and she won't eat prescription foods, or really, a lot of anything. I just want her to enjoy her food and enjoy the rest of her days. Luckily, she likes the fish and chicken flavors and will eat these and they give her the hydration she needs and the nutrition she was not getting from other foods.
Response from SmallsAug 12, 2024
It’s heartwarming to hear that your 18-year-old cat is enjoying our fish and chicken flavor! We’re glad that Smalls is providing her with the hydration and nutrition she needs during this time. If you need any more help or have specific preferences, please let us know. Wishing you and your senior kitty all the best.
John A.
Aug 6, 2024
Professionalism
Professionalism, variety, Great support, but mostly what has happened to my cats. They have much more energy and their coats are shiny!
Response from SmallsAug 12, 2024
Thank you for the kind words! We're thrilled to hear that Smalls is making such a positive impact on your cats’ energy levels and coats. If you need any further assistance or have any more feedback, don’t hesitate to reach out. Your satisfaction and your cats' well-being are our top priorities!
Debbie H.
Aug 6, 2024
Game changer!
Feeding one of my cats Small’s has been a game changer. Before she was constantly throwing up, now she is able to digest her food so much better. I love that she loves it, makes mealtime so much better!
Response from SmallsAug 12, 2024
That’s fantastic to hear! We’re so glad Smalls has made a difference for your cat’s digestion and overall mealtime experience. If you need any more assistance or have questions about other recipes, feel free to reach out. Here’s to happy, healthy kitties!
Debbie M.
Aug 6, 2024
We have used Smalls now over a year
We have used Smalls now over a year. We recently had an issue with the delivery and the Box being damaged when dropped off. Smalls immediately responded with a solution and gave us a percentage off next delivery and were very on top of communicating. It did not deter me from no longer using them. I highly recommend them and a plus is the food doesn't smell and my kitty doesn't have cat breath and litter box cleaning also has no smell. Those two things are a plus for me.
Response from SmallsAug 12, 2024
Thank you for sharing your experience! It’s great to hear that the issue was resolved quickly and that you’ve been pleased with both the food and our customer service. We appreciate your recommendation and are thrilled that Smalls is working well for you and your kitty. If you have any more questions or need further assistance, we're here to help!

SmallsReviews of smalls.com

About Smalls

About these reviews

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SmallsReviews of smalls.com

Smalls reviews

The food quality is super

My cat has had a hard food-life

I like Smalls and really appreciate their responsiveness

The customer service is great and…

Great option for my renal cat

Professionalism

Game changer!

We have used Smalls now over a year

About Smalls

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

Smalls reviews

The food quality is super

My cat has had a hard food-life

I like Smalls and really appreciate their responsiveness

The customer service is great and…

Great option for my renal cat

Professionalism

Game changer!

We have used Smalls now over a year