SmallsReviews of smalls.com

Response from SmallsMay 9, 2023

Thank you for taking the time to share your thoughts with us. We're so sorry to hear that Smalls was not a hit 😿 We completely understand how important it is to provide the best possible care for your furry family members, and we appreciate you giving us a try! Although we're disappointed that the food didn't meet your cats' tastes, we're glad to hear that they're enjoying our treats! We appreciate your positive feedback on our packaging and shipping efforts as well. If your kitties ever have a change of heart, we'd love to have you back! 💛

Response from SmallsApr 18, 2023

Hi Kimberly! Thanks for giving Smalls a try, and I'm so sorry to hear that it wasn't a hit with your kitties! 😿 Have you had a chance to reach out to our Cat Concierge team yet? We have plenty of tips and tricks to help convince skeptical kitties to give Smalls a more thorough try. Feel free to contact our Cat Concierge team at [email protected] or text us at 503-487-4303 for those tips!

Response from SmallsApr 17, 2023

Hi Gail! We're so sorry to hear Smalls wasn't a hit in your home, but thank you for donating what you had left to your local shelter so they can focus their budget and energy on what's really important - finding homes for the friends in their care. 💛

Response from SmallsApr 18, 2023

Hi Bruce! Have you had a chance to reach out to our Cat Concierge team about this issue yet? This is definitely a common issue when switching to a new food, especially ones with high protein content and a smell that may differ from any canned foods they are accustomed to! We have plenty of tips and tricks to help convince skeptical kitties to give Smalls a more thorough try. Feel free to contact our Cat Concierge team at [email protected] or text us at 503-487-4303 for those tips!

Response from SmallsApr 18, 2023

Hi Mary Ann! 🐈 Have you had a chance to reach out to our Cat Concierge team about this issue yet? This is definitely a common issue when switching to a new food, especially ones with high protein content and a smell that may differ from any canned foods they are accustomed to! We have plenty of tips and tricks to help convince skeptical kitties to give Smalls a more thorough try. Feel free to contact our Cat Concierge team at [email protected] or text us at 503-487-4303 for those tips!

Response from SmallsMar 30, 2023

Hi Dana, Sorry to hear your cats aren't taking to Smalls! We try to send along transition tips with your first order, but we know some kitties can be extra picky. Feel free to get in touch with our Cat Concierge team if you're interested in some more tips! Otherwise, you should be able to cancel any time via your account on our website, or by contacting our Cat Concierge team directly.

Response from SmallsApr 18, 2023

Hi Susan! I'm glad to hear that Smalls was a hit with two kitties, and so sorry that it was not a favorite with the others. 😿 Have you had a chance to reach out to our Cat Concierge team about this issue yet? This is definitely a common issue when switching to a new food, especially ones with high protein content and a smell that may differ from any canned foods they are accustomed to! We have plenty of tips and tricks to help convince skeptical kitties to give Smalls a more thorough try. Feel free to contact our Cat Concierge team at [email protected] or text us at 503-487-4303 for those tips!