SmallsReviews of smalls.com

Before I started serving Smalls, my cat was having trouble digesting his food. Now, his stomach has no issues, his coat is much better & he loves the smooth and ground varieties of bird and other bird. We just started with beef, occasionally, which he also loves. Smalls, is vigilant about customer satisfaction and delivery. Thank you for quality cat food.

Overall, we're very pleased with Smalls food for our cats. Our cats are by no means picky eaters, but they eat any and every flavor of Smalls without issue. I love that I can just set it and forget it for shipments, although there have been one or two times that the order has been processed a little later than normal and so we have to use our emergency canned stash for a few feedings. Not a huge deal. The price point is a bit high, but it is good quality food and I feel good knowing my cats are getting good stuff. My biggest complaint, and it's only recently been a problem, is the switch to a different shipping company. Beforehand they were using FedEx, and we rarely had any issues. We live in a rural area of Arizona, and our mailbox is a mile away from our house. FedEx always delivers packages to our house directly, which is important especially for our cat food. The last shipment we got (Aug) was delivered by OnTrac, and was left at our mailbox (in the AZ summer temps!), which again, is a mile away from our house! Luckily it was dry ice in our box this time, so the food was fine. But if it had been just the ice packs, or we hadn't been able to pick it up as soon as we did, it might've been a problem. In addition, our neighbor has *consistently* had problems with packages delivered by OnTrac, so my husband and I were very disappointed to see the switch to them. We anticipate more issues in the future, and if that is the case, we may need to switch to a different cat food. Smalls, please consider switching back to FedEx for shipping. OnTrac causes nothing but problems, and we really don't want to have to switch just because of the company you choose to ship with. Other than this, we love Smalls and would definitely recommend it to any cat owner!

My cats love the food, the shipments are easy to edit, and always timely. I've had excellent experiences on the few occasions I've needed to reach out to customer service. I very highly recommend.

It was packed well in dry ice My cats All loved it and that's saying something for as many picky eaters as we have. Just wish it was cheaper

I’m delighted to have found high-quality food that both of my cats truly enjoy. One prefers cow and pig, while the other favors turkey and chicken. I also appreciate how easy it is to customize each delivery—adjusting the items, quantities, and delivery schedule is simple and convenient, especially when dealing with picky eaters. The variety of options available is fantastic. Since using Smalls, I’ve only encountered one issue with a few missing items, but their customer service resolved it promptly and effortlessly. Mistakes happen, and they handled it smoothly without any hassle.

My last order arrived without ice and the food was thawed. I reached out to Smalls customer service, and after about four days, they apologized and sent me a new batch of food. I really appreciate their excellent customer service.

The true measure of the quality of a business is how they handle customer service when something doesn't work out right. I had some problems cancelling my trial generated subscription on their website. Smalls team stepped up with quick responses and spent the extra time and effort to fix my issue. My cancellation was in no way a reflection against their very fine line of products but due to a finicky 17 year old that likes to lick at his bowl all day instead of having a meal. I don't hesitate to recommend Smalls to all cat owners and I am still working with my cat Al to have him eat a meal instead of grazing lightly all day. Thanks again Smalls a true leader in the care and concern for your cat every meal,every day.

I tried Smalls out on a whim, I believe I found them via Instagram and my cat absolutely loves the food. He's a special needs cat, geriatric, and has to have a very specific diet. Smalls ticked all those boxes. I supplement with frozen raw and sometimes canned if he starts getting a little bored (he can only eat the smalls turkey due to allergies). Many comment on the price but I find it comparable to the other high-quality cat foods that I can find locally. I've only had one issue in the last year and a half I've been ordering from them and that was someone put the wrong protein in the box, but I was quickly refunded for that. If the price point isn't a problem, I recommend their product, especially to anyone with an older cat or a cat with special needs.