Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Great experience, easy to setup a new account, auto ship for people like me who forget often. The presentation is amazing, from the box it's delivered in, to the way the food is packaged. Smalls makes the experience personalized for you and your feline friend. My 4 year old Miranda loves this food and her fur coat is shiny and soft. I'm also delighted to see that she has put on a little bit of healthy weight. I rescheduled her a couple months ago and she was a bit boney. Not anymore!¡! Thanks to smalls cat food!!!!
Response from SmallsSep 22, 2024
Thank you so much for your kind words! We're thrilled to hear that Miranda is loving her Smalls and that she's thriving with a shiny coat and healthy weight. If you ever need assistance or have any feedback, don’t hesitate to reach out. We’re here to support you and your feline friend!
AL
Anna L.
Oliver is a picky eater and the food…
Oliver is a picky eater and the food that Smalls creates checks all his boxes. It is the best food I have found for him. I want to add that the customer service at Smalls is amazing. Love smalls if you havent tried it, please do so, i dont think you will regret it.
Response from SmallsSep 22, 2024
Thank you for sharing your experience! We're so glad to hear that Oliver is enjoying his Smalls and that our offerings meet his picky preferences. Your kind words about our team mean a lot to us. We appreciate your recommendation, and we’re here to help anytime you need!
GM
Gennifer M.
Life Changing Food for Kidney & Pancreatitis
An amazing food! PLEASE IGNORE the people complaining about bad customer service which appears to be more important than their pets lives.
Wish I knew years earlier, may have increased the life span of my other kitties. I have or should say had a cat with pancreatitis and one with early kidney, both having problems eating. Tried almost ever food on the market, until a vet tech recommended Smalls. I tell every cat owner I know about Smalls. Both are healthy, no signs of kidney disease in the recent blood work and the other has one zero pancreatic flare ups over the past year. I'm picky and research everything, this is by far the best food available on the market for cats. I wish they made a dry food because my kids still like crunchy once in a while. Yes, it would be nice to have better line of communication, but that keeps the prices affordable. If your food arrives spoiled, they replace it. Don't let a bunch of complainers keep you from providing your fur baby with the best food available. And yes, it took them some getting used to, introducing food correctly, and finding their favorite flavors, but now, they can't get enough. I'm so happy and believe this food may help them live to 20. The difference in their health is miraculous.
Response from SmallsSep 22, 2024
Thank you so much for your heartfelt review! We’re thrilled to hear how Smalls has made such a positive impact on your cats' health and well-being. Your dedication to finding the best food for them truly shines through, and we appreciate your recommendations to fellow cat owners. We understand the importance of communication and are always striving to improve. Thank you for being a valued member of the Smalls community, and for sharing your journey with us!
BR
Bruno R.
Fantastic!
I have been a customer for several years. My cat loves it, specially the new pork recipe. Yes she was finicky in the beginning. Shocking she’s a cat!
Beyond how much my cat actually loves it the customer support has always been fantastic. Whenever there’s been an issue, and there’s been very few over the years, they handle it and make it right.
Highly recommend!
Response from SmallsSep 22, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that your cat loves the new pig recipe and that you’ve had such a positive experience with our customer support. It's our goal to ensure both you and your furry friend are satisfied, and we appreciate your long-term loyalty. Thank you for recommending Smalls to others—we're thrilled to have you in our community!
AW
Ashley Wing M.
My cat had a "hot spot" from allergies
My cat had a "hot spot" from allergies. The vet didn't know if it was allergies or from a burn. I had him on steroids and antibiotics, which cleared up a lot, but he was still licking it so it wouldn't heal completely. I decided to try to omit fish from his diet and started feeding him Smalls. His fur is so soft now and he's not always licking his back from itching irritation. The wound is nearly all cleared up now. They deliver and package the items on time and use eco friendly packaging materials. The cost comes out to about 2-3x more than the quality canned food I was buying, so it's not extremely priced and the cats really like it and it's improved their health.
Response from SmallsSep 22, 2024
Thank you for sharing your experience! We’re so glad to hear that switching to Smalls has made a positive impact on your cat’s health and helped with his hot spot. It's wonderful to know that he enjoys the food and that the packaging is appreciated. We understand the importance of quality and health for your pets, and we're thrilled that you find the cost reasonable for the benefits. If you ever have any questions or need assistance, feel free to reach out!
AL
Alan
Quality Recipes
My cats loved the new pulled Bird and Other Bird recipes. I hope they can bring back the Freeze Dried recipes as well 🤞🏽
Response from SmallsSep 22, 2024
We're delighted to hear that your cats love the new Pulled recipes! While we don’t have any additional recipes ready to announce at this time we’re always innovating and looking to expand our selection. Any future announcements we do have planned for new products will be shared via email, on our socials, and on our site. If you have any other suggestions or requests, feel free to share!
JK
Julie K.
My cats love smalls cat food .I had an lo…
My cats love smalls cat food .I had an older cat who use to chew on his back so bad I tried every cat food .I had an idea an to try smalls it worked all of bald butt hair back and the 9 nine year cat acts like a younger cat and chases the 2 year cat.Its all been wonderful .
Response from SmallsSep 22, 2024
It's wonderful to hear how Smalls has positively impacted your cats' health and behavior! We're thrilled that your older cat is feeling youthful again and that the food has helped with the bald spots. Thank you for sharing your experience! If you have any other feedback or need assistance, feel free to reach out.
LM
Lori M.
TJ loves Smalls meals delivered right…
TJ loves Smalls meals delivered right to his house. :)
Response from SmallsSep 22, 2024
That’s great to hear! We’re so glad TJ is enjoying his Smalls meals and that the delivery is convenient for you. If you ever need assistance or have questions about his meals, just let us know!