DELENE ST. C.
Easy to take survey
Easy to take survey
Response from SmallsOct 1, 2024
Glad to hear it!!

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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DELENE ST. C.
Easy to take survey
Response from SmallsOct 1, 2024
Glad to hear it!!
Pam
Had a small problem getting Smalls to adjust to our move. Delivered twice to our old address. All good now.
Response from SmallsOct 1, 2024
I'm glad to hear everything is sorted out now after the move! Address changes can sometimes be tricky, but I'm happy we were able to resolve it. If you need any further assistance, feel free to reach out—we're here to help! 😺
VICKI
Great product. My cat was very sick and I switched to this good. He is doing great now!
Response from SmallsOct 1, 2024
That's wonderful to hear! I'm so glad your cat is doing better after switching to Smalls. It's great to know that the food is making a positive difference in their health. If you have any questions or need assistance, feel free to reach out!
Denise Eaves D.
Smalls has been great, my kitty loves it. It made him extremely healthy, brought him back from the brink of death! I only critique is why only 28 packets why not 30?
Response from SmallsOct 1, 2024
Thank you for sharing your positive experience with Smalls! We're thrilled to hear that your kitty loves the food and is thriving after such a tough time. Regarding the packaging, we understand the desire for a round number like 30 packets. The current quantity is designed to ensure the freshest quality while considering storage and handling logistics. We recommend auto-shipping every 4 weeks because a 28 packet box of fresh food will feed your cat for 28 days. We appreciate your feedback, and we'll certainly pass it along to our team for consideration. If you have any other questions or suggestions, feel free to let us know!
Kathy
I love everything about Smalls. I need to be better disciplined in transitioning my cats from canned food. I am retired and live off of Social Security. I do have to be strict with my budgeting.
Response from SmallsOct 1, 2024
Thank you for your feedback! We're delighted to hear that you love everything about Smalls. Transitioning cats from canned food can be a bit of a challenge, but it's great to know you're committed to finding a solution that works for both you and your cats. If you're looking for tips on how to transition them more smoothly or if you need assistance with managing your orders within your budget, feel free to reach out. We're here to help and support you in providing the best for your furry family members!
C. G.
You are as healthy as the food you eat. I want long healthy lives for my pets with me giving them the best possible foods for the best possible health. It’s simple. Feed quality foods, you’ve positioned your pets for the best possible health. (If you feed garbage, expect garbage results.)
Response from SmallsOct 1, 2024
Absolutely! You’ve hit the nail on the head. The quality of the food we provide plays a crucial role in the health and longevity of our pets. Feeding them high-quality, nutritious food like Smalls can help support their overall well-being, vitality, and happiness. Your commitment to providing the best for your pets is commendable, and it's clear that you truly care about their health and quality of life. If you ever have any questions or need more information about our products, feel free to reach out!
stuandjan
Are cats are doing well on the food. We notice when are cats off the food always hungry and litter box is a mess.
Response from SmallsOct 1, 2024
It's great to hear that your cats are doing well on the food! Many cat owners notice significant improvements in their pets' overall health, energy levels, and litter box habits when they switch to high-quality food like Smalls. If you ever have any questions or concerns about their diet, feel free to reach out for assistance!
Mimi M.
My cats love the Ground & Smooth Bird! I've tried the other flavors. These are the 2 they are really enjoying. The chicken broth is a wonderful addition as well. Thank you!
Response from SmallsOct 1, 2024
It's wonderful to hear that your cats love the Ground & Smooth Bird flavors! It's great that you found a couple of options that they enjoy. The addition of chicken broth can really enhance the flavors and make mealtime even more enjoyable for them. If you have any questions or need assistance with future orders, feel free to reach out. Thank you for sharing your feedback!