SmallsReviews of smalls.com

Be careful with Smalls Cat Food subscriptions. I ordered the initial trial because I wanted to try something healthier for my cats. Unfortunately neither of my cats would eat it, so I assumed that was the end of it. Today I suddenly got a notification that another shipment was being prepared for $138. I immediately emailed and texted them trying to cancel before it shipped — no response. I also tried calling the company, but the recording literally says the number does not receive calls. After reading other reviews, I realized they automatically enroll you into a subscription during the trial process. I also noticed they do not even have a Google business profile where customers can leave reviews. The food may work for some cats, but the subscription and customer service experience has been frustrating enough that I would not order again.

BUYER BEWARE!!! If you order their sample pack in order determine whether or not your cats will eat this food BE ADVISED that by ordering the sample pack, you AUTOMATICALLY agree to receive a weekly subscription and they will charge your credit card. If you call them on it they will bring to your attention that by ordering the sample pack you agreed to this because there's some buried small print in the lengtht "agreement" that mentions that by receiving the sample pack, you agree to this. That's a terrific tactic for them to scam customers and explains why they have so many negative ratings. Don't waste your money. Let them continue this practice and fail.

The company is not transparent about pricing. They rely heavily on acquiring new customers with a half-off discount and automatically enrolling buyers in a subscription. To make matters worse, the company recently increased their pricing by nearly 25% without any notice to their existing subscription holders. They did so in a very sneaky way. The standard unit price did not change, but the value of the bulk discount did. I was previously able to purchase 56 packets at a discounted rate of $2.83/packet which was the "best deal" they offered. Now the same "bulk discount" is $3.50/packet. This is nearly a 25% increase with no notice. Do not recommend.

Cats wouldn’t touch it. Would rather starve. Had to throw it all away.

My cat tried it and then threw up all evening. I tried feeding it to the feral cats who normally will eat anything. They would not touch it. Should have known something was wrong when the enclosed instructions are to starve your cat until it is forced to eat it. I canceled the subscription but somehow the company didn’t get the cancellation! Just got another box delivered and canceled again. Took the new box directly to the garbage bin outside. No point in keeping any of it. What a ripoff!

Food was not liked by cats; not Smalls fault. But several messages were sent prior to second shipment in Mar 2026 (copies were sent to all Smalls contact points). Smalls rep (people and auto) stated I did not do it correctly. I have written proof that second order was canceled prior even to prep to send product and hence have disputed charge with CC company. Smalls has refunded 25%

I was excited after seeing advertisements about the product. I got my sample and not even one of my 4 cats would touch it. I cancelled my subscription when I still had time to change the order and they sent it anyway. They refuse to refund my money because my cancellation seems to have slipped by with out being noticed on their end. Now I'm going to be stuck with 80 in frozen cat food that the stays won't even eat and the text message customer support suggested to me that I open a can of tuna and put it on top of the food to trick my cats in to eating it. Not willing to refund me for their mistake. Normally I don't make bad reviews but their terrible product and terrible customer service really needs to be recognized. From reading other reviews I know I am not the only one who feels this way. If there was a negative 5 I would give them that.

BAD CUSTOMER SERVICE. If I could give negative 5 I would. Ordered a sample, cats hated it. Cancelled my order once I saw they had scheduled me for another delivery, which I did not request. Texted them since they are too cheap to staff their phones. Replied that it was too late too cancel the order since is was already packed. I call bs on that.