Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My cats adore smalls! I’m so happy I tried it for my cats. My one plus size cat lost a few pounds that she could afford to lose. While my underweight cat put some healthy weight on. Another one of my cats throws up hard food. I have 8 rescue cats and they all needed different things from the food they were eating and smalls did that for each one.
Response from SmallsNov 17, 2024
Thank you so much for your wonderful feedback! We're so glad Smalls has been a great fit for all your rescue cats, each with their unique needs. It's fantastic to hear that one cat lost a healthy amount of weight and another gained some needed pounds, and that your cat who struggled with dry food is doing better now. It's always great to know that Smalls can meet the diverse needs of our furry friends! If you ever need help adjusting your order or trying new flavors, we're here for you. Thank you for giving Smalls a chance to be part of your cats' lives! 🐾
PD
Pamela D.
Works Great, with Some Initial Effort
My 4-y-o rescue cat was gaining weight on kibbles. Now that she's been on Smalls for three months, she's looking slimmer, is still spunky and energetic. Unfortunately she only likes chicken. I had to donate the other proteins we tried to a cat shelter. Once I had to cancel an order set to arrive in a Florida hurricane, so I bought a few little cans of grocery store wet food. That made it hard to get her back on Smalls when the next order arrived. Now she gets Smalls with a bit of grocery wet food mixed in. Seems to work fine and I may be able to add fish for more protein variety.
Response from SmallsNov 17, 2024
It's so great to hear that your 4-year-old rescue cat is looking slimmer and still maintaining her spunky energy after switching to Smalls! It’s understandable that cats can sometimes be picky about proteins, and it sounds like you're doing a great job mixing things up to keep her happy.
If you ever need help adjusting or trying new recipes, feel free to reach out! We're here to support you and your cat's journey to health and happiness. Thank you for sharing your experience with us! 🐾
CP
Cheryl P.
Spooky loves Smalls
Spooky loves Smalls. When I'm putting her food in her bowl, I have a hard time keeping her head out of her bowl. Lol! I never heard her make so much noise while she eats as she does with Smalls. She's a happy cat!
Response from SmallsNov 17, 2024
It sounds like Spooky is absolutely thrilled with her Smalls meals! 😻 It's always such a joy to hear about a cat loving their food so much that they're practically diving into the bowl. We’re so glad she’s enjoying her meals and living her best life. Thank you for sharing this adorable update! 🐾
LV
Laura Van S.
Great fresh food for our beloved cats
Great fresh food for our beloved cats! The customer service experience is awesome- and my cat loves this new food! His energy is increased and digestion so much better.
Response from SmallsNov 17, 2024
It’s wonderful to hear that your cat is thriving on Smalls! 🌟 Better digestion and more energy are such positive signs of how well he’s adjusting to the new food. We're so happy that both your cat and you are enjoying the experience, and that our customer service has made it even better. Thank you for sharing this feedback! 🐾
TS
T S.
I enjoy feeding my cats Smalls
I enjoy feeding my cats Smalls. Their coats seem healthier and they have more energy. The customer service is excellent. I highly recommend!
Response from SmallsNov 17, 2024
Thank you so much for your kind words! We're thrilled to hear that your cats are thriving with Smalls and that you’re seeing improvements in their coats and energy levels. It’s great to know our customer service has also made a positive impact. We really appreciate your recommendation and your support! 🐱
CS
Courtney S.
I am very impressed with the quality of…
I am very impressed with the quality of the food and the amazing changes I have seen in my cats! More energy, more zoomies, solid poos!
Don't get me started on the most attentive customer service ever! To be able to text and receive a text back, literally amazing! I love this company and I will continue to feed smalls to my 2 boys! Thank you so much!
Response from SmallsNov 17, 2024
Thank you so much for your fantastic feedback! We're so happy to hear that your cats are thriving with Smalls, from the extra zoomies to the solid poos—sounds like they're loving it! It’s also great to know our customer service has made such a positive impact. We truly appreciate your continued trust in us, and we're so grateful to be part of your cats’ journey to better health. Thank you for choosing Smalls! 🐱
OT
Otter
Yoshi says "Meow-licious"!
First, if you read the 1* reviews, these don't reflect the actual experience of the vast majority of Cat owners who feed Smalls. I've never had any bad issue with the delivery, never had to be told not to touch the dry ice that keeps it very, very cold, if not solidly frozen. Wecarefully add water in a metal bowl and watch the Fog Waterfall!
Ordering anything in hot summer months leaves you at the mercy of the shipping companies, yet only 1 box in 2+ years had some thawed meals, which, were still cold. We used some 1st, refroze the others, without a problem.
To leave a 1* review, because you have a picky cat who won't eat anything but dried, over processed bag food, or to choose to buy a new food product without asking your Vet, when your kitty has allergies, or can only eat specific foods, should not illicit a mean spirited review, in an effort to dissuade customers from trying a wonderful product like Smalls cat food, which has been Aces in my book.
There are simple methods to get cats who are picky to change their diet, but it requires the owners patience, and I saw none of that in the minimal bad reviews. It's really great food. A reflection on the humans, not on Smalls, but whatcha gonna do?
Some cats just want what they want. That's okay too.
The kind people at Smalls have never failed to respond to my correspondence within 24 hours... but then, I am realistic in today's tech world, own a business, and know having paid people, who are just sitting by a phone, often in other countries, on the off chance someone would call, would raise the price of everything.
Patience, as always, is a virtue not cherished by some, nor practiced by all. But it's free. And helpful... and it can take some time. Kitty's appreciate it. >*-*<
After working with the public in this spoiled country I proudly call home, I understand why contact is better by email. A few people just can't be satisfied, nor are they happy, nor nice. I speak from experience. Ugh...
That said, I highly recommend this food for your kitty(s), it is far better quality that any cat food I have fed my cats over the last 57 years... since I was 10. My cat was reluctant to try it the first few days, but I wisely only opened one package to work out of, offering her a spoonful here and there, some mixed with her former food. Should she have had a problem, or not have chosen it, after a few weeks, the Shelters, in ANY town, will be so grateful to take what you had, and you could have written it off as a donation, which they need each and every day. Thanks to all that support them!!!
My cat now waits by her dish, long before dinner time. She eats some, goes and plays, comes back eats more... goes and sleeps, and then comes back to finish it all, every time. Her weight is now ideal, after 2 years of canned mystery meat keeping her a few pounds over weight, every vet check. Now her health is spot on. NO digestive issues. NO negative health problems. NO wasted leftover food since we started. Just a happy, active, playful little kitty... and isn't that what we all want for our kitty? Meow!
Every time I have needed ANYTHING from Smalls, it is a simple email, responded to so nicely, in <24 hours.
I hope you will give Smalls a try, I think your kitty will find it is Purrrrfectly yummy, like Yoshi does. If not, please donate it to a rescue or the local Shelter. Thank you for reading my review. Yoshi's human friend.
Response from SmallsNov 17, 2024
Thank you so much for your thoughtful and detailed review! We really appreciate your support and understanding. It's wonderful to hear how Smalls has worked out so well for you and Yoshi, from improved health to a happier, more active kitty.
You’re absolutely right—patience and a little persistence can go a long way when introducing a new food, and we love how you took the time to mix the food and help your cat adjust. It’s also fantastic that you understand the importance of supporting shelters with donations, as many cats are in need of good food too!
We’re thrilled that Smalls has had such a positive impact on Yoshi’s health, and we’ll continue to be here to support you and all our customers with care and great service. Thank you again for your kind words and for recommending Smalls! 🐱
LS
Lucia S.
I loved my experience with this…
I loved my experience with this company, customer service support is amazing, quality of food is top notch… wouldn’t change anything. I just wish my picky cat would eat the food. Other than that everything else was exceptional!
Response from SmallsNov 17, 2024
Thank you so much for your wonderful feedback! We're so glad to hear that you've had a great experience with our customer service and the quality of the food. We understand that it can take time for some kitties to adjust to a new food, and we really appreciate your patience.
If you're open to it, we’d be happy to offer some tips to help your picky cat transition, such as mixing the food with something they already enjoy or slowly increasing the amount of Smalls over time. Feel free to reach out if you’d like more advice—we’re always here to help!
We’re grateful for your support and hope that your kitty will come around soon. Thanks again for sharing your thoughts!