Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My cat loves the food and he screams for it every night even though he doesn't need it anymore. However, I do wish that there was a smaller option for delivery sizes. He doesn't tend to go through the smallest sizes as fast as it can be shipped
Response from SmallsJun 30, 2024
It's great to hear that your kitty loves Smalls! I understand your feedback about the delivery sizes. If you ever need assistance with adjusting your subscription or have any other concerns, feel free to reach out. We're here to help!
KA
Kathy
Still having difficulty with her
Still having difficulty with her. she's definitely a garbage pail cat. I'll keep trying till it becomes redundant.
Response from SmallsJun 16, 2024
I'm sorry to hear that you're still experiencing challenges with finding the right food for your cat. We understand how frustrating it can be when a cat is picky or has specific preferences. It's commendable that you're committed to finding a solution that works best for her.
Continuing to explore different options and observing her preferences over time can be beneficial. Smalls offers a range of flavors and textures that might eventually appeal to her palate. Additionally, if you ever need guidance or have specific concerns, our team is here to help.
We appreciate your persistence and dedication to finding the best food for your cat. If there's anything else we can assist you with or if you have further questions, please feel free to reach out.
KA
Karenspils
The food comes in an easy peel package…
The food comes in an easy peel package but I’d like a storage container to maintain freshness because the amount is too much for one cat per feeding.
Also, I’ve yet to find a food she loves and eats regularly. I keep dry food down 24/7 and she minces frequently throughout the day and night. I was offering wet food am & pm but there was a lot of waste so I only offer wet in the evening. She doesn’t eat much of it but eventually she finishes 1/3 of a pouch. I’m frustrated with cat foods!
She’s healthy and a good weight but it’s expensive to toss cat food in the garbage.
Response from SmallsJun 16, 2024
Thank you for sharing your experience with Smalls and your feedback regarding packaging and feeding habits. We understand your concerns about maintaining freshness and minimizing waste.
Our Smallsware is the perfect solution for storing leftover packets in the fridge. It’s an airtight glass container with a silicone lid which has been designed to fit all of our packets for easy storage. We also include a plastic spoon for easy portioning!
We understand that finding the right food for your cat can be challenging, especially with feeding habits and preferences. Smalls offers a variety of flavors and textures that may appeal to your cat's taste over time. It's great to hear that she's healthy and maintaining a good weight.
If you have any further questions or feedback, or if there's anything else we can assist you with, please don't hesitate to reach out.
CH
Cheryl
Harry Ioves the food
Harry Ioves the food, but hates the cow, was not refunded as advertised for the ones he won't eat. Watch and check auto ship. It changed from what I had set. Instead of changing order they canceled it. Not user friendly
Response from SmallsMay 5, 2024
We understand how frustrating it can be when things don't go as planned, and we're sorry for any inconvenience caused by the cancellation instead of the changes you requested. We truly appreciate your patience and understanding, and we're glad that Harry is enjoying the food.
Please know that we're constantly striving to provide the best possible experience for you and your furry friend, and we hope to make it up to you soon. If there's anything else we can do to assist you, please don't hesitate to let us know.
JA
John A.
You should let the customer order as…
You should let the customer order as many or as few bars of food as needed. The idea of making the consumer purchase 28 or 42 bars of food is counter productive. I would purchase more bars instead of being forced to buy in "bunches". As a result I am constantly looking for alternative cat food. Also, the idea of scheduling a telephone call is ridiculous.
Response from SmallsApr 4, 2024
Thank you for your feedback. We understand your concern about the current plan sizes and appreciate your input. Regarding phone support, we're a small team, which limits our ability to offer extensive phone assistance. However, we're exploring alternative methods to provide personalized help and enhance your experience. Your feedback is valuable, and we'll be sure to pass your comments along. If you have any further suggestions or need assistance, please don't hesitate to reach out.
BR
Betsy R.
Mixed Experience
The product is great, but two of the three cars just don't want to eat it.
Response from SmallsMar 19, 2024
Thank you for your feedback. We understand that each cat is unique and may have different preferences when it comes to food. If you'd like, our Cat Concierges can assist you in finding a flavor that might better suit your cats' tastes. Feel free to reach out to us for personalized recommendations. We're always happy to help!
GI
Gwen I.
The price is extremely high
The price is extremely high, and it is hit or miss if my cat will eat it, even after six months. It would be nice if there was a white fish option (not tuna as that contains way too high of mercury).
Response from SmallsMar 18, 2024
Thank you for your feedback. We're sorry to hear about your concerns with the price and your cat's preferences. We appreciate your suggestion for a white fish opinion, and we'll definitely consider it as we continue to expand our offerings.
SA
Subscriptions are B.
My cats like the cat food but not the harrassment
My cats like the cat food. The rest is too much—the emails, the subscription, etc. I want to be able to go online and occasionally order some cat food. That's it. You need to offer people this choice-- NO SUBSCRIPTION, no follow-up, no newsletters, no emails, no text messages telling me the cat food is being packed, the cat food is being boxed, the cat food is being sent, the cat food is on its way, the cat food arrived, review the cat food, did you like the cat food, do you want more cat food, was the cat food satisfactory, now can you write a review of your whole cat food experience??? Here you go. It's cat food for my cat. The rest is just unnecessary harassment and poor customer service. And yes, I turned everything off and moved the subscription choice to the least amount. I reordered, and now I am back unsubscribing and harrassed by the cat food people.
Response from SmallsMar 18, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our subscription model and communications. We understand your preference for a simple ordering process without follow-ups and newsletters.
We'll take your comments into consideration as we continue to improve our services. If you need any further assistance or have more feedback, please don't hesitate to reach out.
