SmallsReviews of smalls.com

Everything I was told was wrong, the experience was horrid with customer service. The cats wouldn’t even eat the food.

My last order came all thawed out. I had such difficulty speaking with someone and handling this mishap I cancelled the subscription

I ordered a sample of their cat food and texted them that my cats wouldn't eat it. Next thing I know, I get an email from them saying my "subscription" will arrive in two days. We must have exchanged 20 plus texts yet still I have not received a refund. DO NOT GIVE THEM YOUR CREDIT CARD. They will use it for more cat food purchases without your permission.

Bottom line; it's a bad product that is over hyped and uses our emotional love for cats to "force feed" them until they "get used to a new food". I can handle the over priced food for quality. I can manage a very high minimum order. Managing the freezer space (in order to meet the minimums) presents its challenges. What is not cool is that my cats (none of them "picky" eaters) would literally avoid this food unless we put on the suggested broth. Three months later and all they do is lick the broth and food goes untouched. After 3-4 days, they will eat but basically from hunger. I refuse to force my cat to eat just cause it's the only option for 3 months straight. When asked for suggestions from the Small's team, it's always an up-sale of "add this to your order to get them used to our food"> Definitely do no suggest

BEWARE!!!!!!!I signed up for the trial of cat food and my cat did not like it. Two weeks later I’m suddenly on getting another order. Clearly this is a scam… Horrible horrible company… they automatically sign you up for auto ship! When I received the email that said it already shipped I called immediately but they told me unfortunately there was no way for me to get my money back and they would cancel my future orders. I am contesting with my CreditCard company.

The company shorted me a package of cat food in one of my shipments. I sent their customer service team an email on 5/8/26 but did not receive a response. I sent a follow-up email on 5/22/26 and again, no response. I also sent them a text today (5/27/26) and am waiting a response. The customer service at this brand is beyond terrible. I will report them to the Better Business Bureau and will also cancel my account.

Their website is constantly glitching. Not saving changes. Had stopped ordering from them because of this and super steep prices and decided to give them a second chance. Updated my card information, website indicated changes saved successfully and processed my order. To my surprise I get a notification saying that my old card has been charged and Left me with $7.00 in my account and a utility bill that is coming out today. Customer Service agent proceeds to gaslight me and tell me that they clearly indicated that my card would be charged today. I tell them that ofc I know this AND THAT'S WHY I HAD UPDATED MY CARD AND MADE SURE CHANGES HAD BEEN SAVED. They tell me that no update had been made. I say, obviously, but that's not my fault because your website CLEARLY STATED THAT THEY HAD BEEN SAVED PRIOR TO ME PLACING THE ORDER AND THAT THIS HAS HAPPENED TO ME PREVIOUSLY WITH ORDERS AS WELL. Steep prices, terrible customer service. Don't recommend.

I tried to cancel everything and on their website wasn’t letting me create an account I text the number on the website as there’s no other way to communicate email or text so I let the person know I wanted to cancel they food trial was 30 dollars rounding off then they took 148.30 cents I never gave them permission then u try to go on website it kicks u out verbal by text I said cancel may 7, 2026 this is how they make money by scamming innocent people