Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My cats are extremely finicky. They only like the fish and bird packs. The toppers are helpful. I think the product and how it is produced and packaged are great, but in the end, the cats are not impressed. I will try the pork and cow with them.
They are the customers- I am just their parent. Wish me luck- wish you luck on impressing them!
Response from SmallsOct 20, 2024
It's great to hear that you're exploring different options for your finicky cats! Cats can be quite particular about their food preferences, so it's understandable that they gravitate toward certain flavors.
Best of luck in your quest to impress your furry friends—I hope they discover new favorites soon! If you have any questions or need further tips, feel free to ask.
NL
Nathalie L.
Smalls takes way too long to ship the food!
Although only 2 of my 6 cats enjoy the food, I believe it is great food, and I wish my other cats would be willing to switch. What I REALLY REALLY don't like, is the way they schedule the deliveries. The customer has to bend to Smalls's schedule. When you place an order, you don't get it a few days later, no, you have to wait up to 10 ten days to receive it! Today Friday Oct. 18th, I placed an order of 28 packets, and it won't be shipped until next Friday, Oct. 25th which means that I won't have the food before at least Monday, Oct. 27th!!!!! For God's sake, what kind of a schedule is that? In my previous correspondence with their customer service, I mentioned this problem several times, yet nothing changed. This is really annoying and I may stop ordering from them in a very near future just because of that.
Response from SmallsOct 20, 2024
Thank you for sharing your feedback. I understand your frustration with the delivery schedule and the challenges you're facing in getting the food for your cats in a timely manner. It's disappointing when a service doesn't meet your expectations, especially when you're trying to provide the best for your pets. I recommend continuing to communicate your concerns to our Cat Concierge team.
Additionally, all orders processed each week are queued for shipment in the following week. We begin shipping all those orders on Tuesday and stagger the shipments based on geographic area. All packages are scheduled to arrive by between Wednesday-Friday.
Your cats' health and happiness are the priority, and finding a solution that works for both you and your pets is essential. If you have any other questions or need further assistance, feel free to ask.
JH
Jazzmine H.
Great Product, No Consistancy
Let me just say that I loved the food from this company and what it did for my cat. He can't eat just anything and has a very sensitive stomach, so trying to find food he could eat was a struggle. When I found smalls, I felt like my prayers were answered... until it came to their shipping. There is absolutely no consistancy with their shipping. You get notifications that its on the way/about to be delivered and then it never shows. I had to reach out to Smalls for every delivery I had until I finally just canceled my membership. I was spending extra money a month getting him 'bridge food' because I would never get his subscription on time. Again, the food quality was amazing and if your cat has sensitivities, then smalls is a great option for you as long as you aren't relying on it. But if you are trying to make it your cat's sole food source, I strongly recommend against it.
Response from SmallsOct 15, 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with our shipping, and we understand how frustrating it must have been, especially when you found a food that worked so well for your cat's sensitive stomach.
While we’re delighted to hear that our food made such a positive impact on your cat’s health, we recognize that consistent delivery is crucial for our customers relying on our products. Your experience with delivery delays is not the standard we aim for, and we’re actively working to improve this aspect of our service.
If you ever decide to give us another try, please reach out directly. We appreciate your understanding and support, and we hope your cat continues to thrive on a diet that works for him.
LT
Lynda T.
A good product… I have older cats that…
A good product… I have older cats that are very picky… they just picked at it. For the price, with them just picking at it, I’d say no…. They are more a Blue dry food cats.
Response from SmallsOct 15, 2024
Thank you for your feedback. We appreciate you sharing your experience with Smalls, and we’re sorry to hear that your cats weren't as enthusiastic about the food as we had hoped.
We understand that transitioning to new food can sometimes be challenging, especially for picky eaters. While Smalls is designed to appeal to a variety of palates, we know that each cat has unique preferences.
If you haven't already, you might consider mixing Smalls with their preferred dry food to help with the transition. Additionally, if you'd like, we can offer suggestions on flavors that other customers have found appealing for their picky eaters.
Your satisfaction is important to us, and if you’re not completely happy with your purchase, please feel free to reach out to our customer service team for assistance. Thank you again for your input, and we hope to provide a better experience for you and your cats in the future!
TS
Trina S.
Not my cat's favorite
My cat doesn't really like eating this food. I have not seen a difference yet in his size or activity level. It looks like mush, so I cannot tell that it is any better than regular cat food. I have been using for about 6 months. I'm going to give it a couple more months to see if I see any difference in my cat.
Response from SmallsOct 15, 2024
Thank you for sharing your thoughts with us. We understand that it can be frustrating when a new food doesn't meet your expectations, especially after a few months of trying. Cats can be quite particular about their food, and it sometimes takes time for them to adjust to a new diet.
The texture of our food may vary, but we assure you that it is formulated with high-quality ingredients to support your cat’s health. If you haven’t already, you might consider trying different flavors or textures to see if your cat prefers one over another.
We appreciate your patience and are here to support you. If you have any questions or need assistance, please feel free to reach out. We hope to help you find the best option for your cat!
DM
Dan M.
Gemma likes the food and it's good for…
Gemma likes the food and it's good for her. It's made her healthy and she's 13.
My only complaint is that the last shipment had thawed out before it arrived. We immediately froze it again and we hope it isn't going to be bad.
Response from SmallsSep 16, 2024
Thank you for your review! I am so sorry about your box. We normally recommend disposing of the packets should there be any signs of thawing. Please contact our Cat Concierge team at [email protected] or text us at 503-487-4303 so we can set up a new box for you!
LT
Linda T.
the cats do not like the food much even…
the cats do not like the food much even when I mix it or add broth.It is inconvient for me to have to store in freezer
Response from SmallsJul 17, 2024
I'm sorry to hear that your cats haven't taken to Smalls as expected, despite your efforts. We also understand that storing frozen food can be inconvenient.
Cats are extremely scent motivated, and the chill of the fridge can mute the tasty aromas of Smalls. Warming the food with some hot water or ~10 seconds in the microwave can really open up the ‘nose’ of the food. That’s often enough to convince a skeptical kitty to give Smalls a try! I've also seen some cat parents have success mixing in some enticements with their Smalls! This would be things like liver powder, bone broth, tuna can water, or even bonito flakes, if you happen to have any of those lying around! You can also add our own topper options to your next order if you'd like - we've made our own broth options with no added salt, which can make a great difference to your kitty's transition.
Thank you so much for taking the time to provide us with your feedback! As a small and growing company, we value all of our customer's input, and we'll be sure that this is passed along.
CA
Candy
I would like to be able to have the…ability to choose food more freely.
I would like to be able to have the ability to choose the food more freely. My cats do not like the smooth fish at all and they will eat the smooth fish and pig a little better but it doesn’t allow me to take those out. They are loving the smooth pig! Not a drop left in their bowls!
Response from SmallsJun 30, 2024
Thanks so much for the feedback! You can actually edit your subscription via our website, just log in at www.smalls.com/account.
From there, you can view all the active items under your plan. Under the "Manage Subscription" section, you can change the size of your box with the “Edit Plan” option, add or remove items by selecting "Edit Box", and postpone your orders with the "Reschedule" or "Ship Next Order" options.
If you ever need help adjusting your Smalls subscription to include more of their favorite flavors or have any other preferences, feel free to let us know. we're here to assist you!
