SmallsReviews of smalls.com

It’s too expensive and my cat did not like any of the choices l ordered.

Causes severe constipation. I highly recommend googling “Smalls cat food causing constipation reddit” because without diving into this search I would’ve never thought this highly rated and well regarded food would cause such severe issues. Immediately changed my cat’s diet after watching her tirelessly go in and out of her litter box with no success. Vets recommend 3-5% fiber content for daily feeding. Smalls contains only 1.5%. It should not be sold as nutritionally complete or balanced.

We have 13 cats (9 indoors, 4 outdoors) and not one of them will eat any of this food. We know it's good for them, but none of them care. Not sure why, but we think it's the mashed potatoe-like consistency.

I’ve been a loyal Smalls customer because my cat, Sake, thrives on their food and refuses most other brands. Two weeks ago on a Sunday, I contacted Smalls about a delayed shipment. When it finally arrived a couple of days late, the food was room temperature and unsafe to feed, so I had to throw it away. After finally getting in contact with them 3 days after trying to reach them they promised a replacement that would arrive that same week. When I checked the tracking I noticed it was scheduled for two weeks later. I contacted them immediately and still to this day no response. Since then, my cat has eaten far less than usual. Cats who don’t eat properly are at risk of serious health issues so this delay is not just inconvenient , it’s dangerous. I’ve explained this to Smalls multiple times, but they go days without responding to my emails, and when they do, it’s with generic replies and no urgency to fix the problem. At the time of writing this, it’s been two full weeks and the issue is still not resolved. I’ve been left scrambling to find emergency food she will eat, and I’ve completely lost trust that Smalls can deliver their product reliably or communicate in a timely, responsible way. I expected better from a premium pet food company. If you rely on Smalls for your cat’s health, be aware that their shipping and customer service can fail you when you need them most. I do believe in this brand. I think they have high quality food that my cat really enjoys, but it's really a shame this customer service is not helpful.

I saw the ad for Smalls on You Tube, went to their website and made a sampler order. Received a txt that order was shipped and I would receive on a specific date. On date of delivery, tracking stated out for delivery. It never arrived. I contacted Smalls and they did resend the order. The same events happened as mentioned. No order. I contacted Smalls again and again they shipped a new order. Same thing happened, exactly. Nothing arrived. I notified Smalls again and they said On Trac said my address was a business and was closed at time of delivery. I told them my address on the order was not a business and confirmed the address on my original order and it was correct. I also told them to cancel my subscription because at this point, I could not rely on a delivery and would have to purchase fancy feast anyway, so what was the point. They did and also refunded my money. They sent another order, same thing. On Trac shows out for delivery, then never arrives, then tracking shows damaged. I contact Smalls again and they sent a 5th order. Same exact issue. Never came. I contacted again and they sent a 6th order to me that was to arrive Saturday 8-2. No order arrived and tracking stated it would arrive on Sunday, 8-3. No order ever arrived. Then last night on 8-4 at 11:27pm, I received an email from Smalls that my pkge arrived. I was asleep and did not see it until this morning. But when my son left for work at 6:30am on8-5 there was not a pkge at my door. So after 6 attempts for On Trac to deliver my pkge I emailed Smalls to stop sending me an order. I no longer want to do business with them. I gave them 2 stars because they did attempt to make it right. They did refund my money and I received a confirmation email that they removed me from future orders. So I do appreciate all they did but they use a horrible delivery company that cost them a lot of money. So thanks for trying Smalls. Seems like most cats love the food, some don’t. That’s expected but my cat will never know. Very disappointed in Co.

Food was rejected by my cat. I received way too many pushy emails trying to get me to order from your company.

We bought a sample pack and out Maine Coon loved most of it. Enough so we decided to buy the whole kits worth. Our sister also bought the same food pack and her cat wouldn't touch it. So she gave it all to us. Well there is a lot of fish and fish combinations and our Marley wont touch it. Maybe she's getting finicky but she does eat the other flavors but more and more reluctantly. All that being said we will not be returning to buy Smalls again.

My cat didn’t like any of the flavors 😢. I tried everything you suggested (microwave to make it warmer, trying out little potions a time to switch to new food but she just didn’t like the flavors - especially any with the fish. I’m sure the products are great, but just couldn’t justify the price when all she would do is take one or two nibbles and then leave the rest.