SlumberkiddiesReviews of slumberkiddies.com

It was not disclosed that the item would be shipped from Asia, resulting in a delivery delay of around four weeks. The product also did not match the advertised images - clearly utilising AI images A refund was requested due to the delay and misrepresentation. However, the refund process differs from what is stated on the website. Customers must submit photos and videos before a return label is issued, after which the company attempts to negotiate a partial refund—initially 10% cash and 90% store credit, then 20% cash and 80% credit—framed as a way to avoid return shipping costs.

I ordered two kids’ costume sets for $79.88. What arrived looked nothing like what was advertised — the items were materially different from the product photos on their website. When I requested a refund, the nightmare began. Instead of honoring their own return policy, they repeatedly offered me store credit and partial refunds I never asked for. When I insisted on a full refund, they told me to ship the items back — to a warehouse in Shenzhen, China — at my own expense of 20–25 Euros. This directly contradicts their published return policy and their registered US business address in Wyoming. Their tactic is clear: make the return so costly and inconvenient that you give up and accept pennies on the dollar. Do not fall for it. I had to file a chargeback with my credit card company and report them to the FTC to get my money back. This company operates under the name KUMA SOLUTIONS LLC and markets itself as a US-based business — but the reality tells a very different story. If you’ve had a similar experience, file a complaint at reportfraud.ftc.gov and report the store to Shopify. Save yourself the stress. Shop elsewhere.

Was what my grandson wanted and looked like a good product

Quick and easy just tracking it was weird

Purchased two watches for my kids, they took 2 weeks to arrive, once they arrived the instructions did not match the watch so I had to contact support. The watches then lasted 2 weeks now can’t hold any charge at all. Very cheap. I contacted support again and they told me I’m over the 30 day warranty (disappointed considering most of that is when it was being shipped.)

Very simple and good gear

If I could, I would give zero stars. The company is based in China, although this is not mentioned anywhere on their website. Delivery took far longer than expected, and when the item finally arrived, it looked nothing like the image shown online, with clear differences in appearance. The quality was poor, with loose threads and faulty stitching, especially disappointing given the high price of the Power Rangers fancy dress costume. I contacted their customer service team to request a refund and return, in line with their online refund policy, and asked them to provide a shipping label due to the misleading website and poor quality. Since then, I have been stuck in ongoing exchanges with them, facing terrible service. They initially refused a refund, citing 'their policy' and the 'inconvenience' for me, instead offering small percentage refunds and store credits. Now, they are attempting to negotiate with higher store credits and have stated that if I return the item, I must cover the cost however still not offering a refund as a viable option even if I were to pay the shipping costs. They have sent their ‘final offer’ several times ignoring my actual issues and responses. This company is dishonest and provides awful customer service. AVOID AT ALL COSTS!

Great product range and price list.