Specialized Loan Servicing (SLS)Reviews of sls.net

I contacted the company because my home insurance was supposed to be paid through my escrow by February 15th. It still wasn't paid on March 7th and was about to be cancelled. I called and got transferred 4 times before getting to the right department. I was told the payment had been sent standard mail but since the insurance was about be cancelled, they would send a payment expedited mail and it would arrive in 3 days. This should have been March 10th. On March 15th, one month after the payment was due, the automated system said the payment wasn't mailed until March 9th. So still no payment, which means no insurance. I don't know if this was a lie, incompetence, or lack of care. Either way, I am dissatisfied.

It was a Great Experience !!!

Always helpful and pleasant operators when I call in to make a payment.

My questions were answered very responsively & with great detail ! I was very pleased by the expertise your representative displayed !

The service representative was very kind and understood exactly what I needed to be done !!! That’s the type of customer we need I’ve experienced other reps and they have been VERY Rude !!!! Please continue with your outstanding customer service Thank you Sincerely Sandra Tolson

The representative was very responsive to my needs and quickly took care of the matter, going above and beyond what I had even asked for.

Very helpful and very fast, no wait on hold.

Marvin was able to use my debit card to make my payment after we have tried for several months to make the payment.