Specialized Loan Servicing (SLS)Reviews of sls.net

Everything was fine and happy with the service so far.

Just purchased a new home in Frisco, TX. Specialized Loan Servicing (SLS) purchased the loan from Thrive Mortgage. I received a welcome call within days from SLS and thanked me for my recent purchase and shared they were here to help with anything I may need. Several days later I received another call from SLS to check in and see how the unpacking was going. They reminded me my first payment would be due on 8/1/2022 and walked me through their online payment options. Again, very courteous and helpful. I’m very impressed with their service level. Made me feel special and valued as a customer. Highly recommend this fine company!

Spoke with Larry. He was helpful, spoke clear English and got me taken care of in a jiffy.

SLS was professional and expedient in my loan modification process. They were able to lower my rate and give me an affordable monthly payment. Thank You

The 5 Star reviews here are FAKE. SLS bought them. Google "review specialized loan servicing", and you will see the truth. THE WORST REPUTATION ANYWHERE. SLS is a predatory debt collector posing as a "lender". They already plead guilty and settled a Class Action Lawsuit. SLS lies, misrepresents, refuses to email or put in writing anything from phone conversations. Our loan was sold to them and it's been a nightmare. We are going to refinance with a different company just to get FAR AWAY FROM SLS!

I got my mortgage sold to these people two months ago, one month after refi. I have yet to see a bill, but the old mortgage place says my loan payment is due July 1. The old mortgage people gave me an "Expected Loan #" and SLS says that's wrong, they don't let me talk to a person without the correct one (which of course I don't know), and I can't even ask a question on their chat support. I can't even mail the check because they will mis-attribute the money without the account number. So basically, there is no way to find the correct account number for a bill payment due in a week. So I have no way to pay them, but you bet your bottom dollar they'll blame me for being late.

At the time I'm writing this 6/22,I have been trying to remove PMI since 3/22. Still unsuccessful and I've followed EVERYTHING they've asked of me. 95% of the reps have given me horrendous support and erroneous information. Anytime SLS wants money they get it with the snap of the fingers but if you want to try and save money without trying to refi be prepared for the long haul. It WILL NOT BE EASY

I sent an email to get a payoff quote and had my quote back the next day. I then called customer service to touch base with a person about wiring payoff funds. The lady was very pleasant and assured me SLS would help me with any questions I may have. She was very helpful. In the past 10 years or so I have always found SLS to be polite and willing to help you. I think they are hands above anyone else as far as customer service goes. Thank you.