Specialized Loan Servicing (SLS)Reviews of sls.net

Called to find out if my Taxes were being paid from an escrow account. Everyone was very helpful, courteous and answered my question in a timely manner.

This is the most scammy company I have ever doubt with. They have tried to trick us every step of the way. They provide faulty or incomplete info on the invoices to delay your ability to make payments so they can make more interest and SO many more shady practices. They don't respond to escalations. They have "lost" multiple checks I've sent them or find a reason to send them back just to delay payment so they can make more interest. I'm retaining a lawyer. STAY AWAY!

Very professional and took care of my request promptly

Online payment was fairly easy, but I did have a question regarding on a recent payment. I called customer service and started out with an awkward silence. I should’ve gotten his name, but he wasn’t helpful at all. He asked for my name and I gave my name that was stated on the account. He told me it didn’t match with the name on his screen. Then he asked for my loan number and again I gave him what was stated on the account. He said the name didn’t match the account. I’m clearly reading these off of my account and I’ve provided everything he asked. Didn’t make sense and he was not helpful at all. Should’ve gotten his name. He wasn’t professional and made a bad first impression of the company.

Abby, The Customer Service Agent, was very knowledgeable about what needed to be done to my account. She was great to work with.

This account was not reporting to the credit bureaus. Quickly, after escalation, I found my concerns were addressed completely.

A payment I made was somehow lost. The rep who helped me made sure it was researched, they found it, and she called me the next day. Everything was corrected, and she made sure I understood before she hung up. Very kind, compassionate,professional, and excellent at her job. I appreciated this very much.

Victoria is a great asset to the SLS team. Thank you for quick and efficient service.