Barbara H.
Still trying to order iui
Still trying to order
Response from SLLACAug 6, 2020
Please feel free to contact us: [email protected].

Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you.From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep!We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.
SLLAC (sllac.com) has 523 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Barbara H.
Still trying to order
Response from SLLACAug 6, 2020
Please feel free to contact us: [email protected].
customer
Excellent customer service. Prescription was perfect. Purchased Yunda progressive frames, very lightweight and comfortable.. Needed to return sunglasses. Return process was easy and quick. No complaints! 5 stars!
Response from SLLACAug 5, 2020
Thank you for choosing sllac!
customer
I don’t have my glasses !!!
Response from SLLACAug 3, 2020
We received your message on the Trustpilot. We checked your order again and found that you ordered it on July 25th. The order shipped out on 07/30/2020. Mirrored Lens Tint - Ice Blue 1.57 Digital Free Form Progressive The lenses you chose need 5-7 business days to finish. The delivery takes 3-5 business days. Here is our shipping policy:https://www.sllac.com/help/shipping-policy Production time and delivery time are within the specified range.
Donna B.
Ordered two pair of glasses that are much needed and with COVID no answer of how long we will receive them
Response from SLLACAug 3, 2020
Our customer service has clearly responded to you, and your parcel will take 10-20 working days to be delivered after it is sent. Thank you for your patience.
Samantha Burton E.
I haven't received my glasses yet I did order around 9 days ago. I had no confirmation of the order, yet I had paid via PayPal. They said they didn't receive the order. After pushing for info on my order they did find it and tell me it had been shipped but didn't say when. I got a tracking number but all it says is label created. Customer service rep was quick to respond though. I will further review the product upon arrival.
Response from SLLACAug 5, 2020
We received your comment on the Trustpilot, please let me explain. We can only track our customer order with the order number. It is possible that you log in our web with a wrong id which you did not place your order with. That is why you can not find your order info successfully. It is also possible that the email system treated the order confirmation we sent as spam. Please feel free to contact us if you want to ask anything about your order and we are always happy to help you. You can find our shipping policy here https://www.sllac.com/trackingInfo. Now due to the pandemic, the USPS network is quit unstable and we have produced your order and sent them out as soon as we can. Once the package scanned into the tracking system, you can track them here: https://www.sllac.com/trackingInfo
Debbie L M.
You get what you pay for here. The frames are very low priced which is good but they also feel very cheap. The bi-focal lenses are perfect but the sunglasses, not so much. The polarization on the sunglasses is very bad with a halo affect around the edges.
Response from SLLACJul 27, 2020
The phenomenon you mentioned is normal, not a quality problem. You can contact us: [email protected]
Bonita
I have purchased 4 pairs from this company, I purchased a pair that was Too wide/big for my face due to serious unwanted weight lost. I contacted them and they gave me a credit to return the glasses even before I returned them...Great, I will "only" purchase my glasses from Sllac from here on out
Response from SLLACJul 23, 2020
Thank you for choosing sllac!
Donna E.
Ordered a month ago. Received an email 10 days ago that they had finally been shipped. Still no glasses. Will not be ordering from this company again.
Response from SLLACJul 18, 2020
We would like to tell you that there is an email system issue and your order sent out on 6/29. Our customer service contacted you. It is a big misunderstanding.