Jen
Unethical business.
Unethical business. Different Color and Wrong Prescription. I've ordered Black and they've sent me Gold rims. The left lens prescription made me feel off centered and dizzy. When I asked them for a refund they said they will not refund me my shipping costs. I will not do business with them again. They have the nerve to ship me the wrong product on my costs and expect me to be okay with it. What kind of business is that? Horrible customer service. I couldn't post pictures of my receipt and photos of what they've sent. Beware to all customers. Beware of Sllacs reply back to my review. These are their exact words via email copied and pasted: According to the company policy we can process a refund for you but the shipping fee is not refundable
Response from SLLACSep 22, 2020
We were trying to solve the problem and willing to redo your lenses(you mentioned the prescription is not right) and send you the correct frame. The email you sent titled"return and refund" so we thought you just want to return your glasses. Sorry for the mistake and we will try our best to solve the problem.




