Tamara J.
Be careful of auto renewals
The product itself is good, however I was automatically charged for a new full year subscription when I didnt want to. I had sent a few emails prior to the subscription ending so say I didnt want to renew but they charged me anyhow at a premium price which was almost double what I paid the previous year. The frustrating thing is you cant contact this company. Be careful about auto renewal and how much you will have to pay. It cost me $393 Australian dollars for the single year, which is way too much for this product.
Response from SlideGeeksJul 2, 2024
Dear Tamara, Thank you for your feedback. We’re glad to hear you found the product itself good, but we apologize for the issues you experienced with the automatic renewal and pricing. We strive to make our renewal process as clear and straightforward as possible. We regret that your emails regarding the non-renewal of your subscription were not addressed in a timely manner. To resolve this matter, please contact us directly at [email protected] with your account details. We are committed to addressing your concerns and finding a satisfactory resolution. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our services. Best regards, SlideGeeks