SlideGeeksSlideGeeks offers a wide range of professional PowerPoint templates, PowerPoint themes and icons that can be used across all industries, fields and topics
SlideGeeks (slidegeeks.com) has 58 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Pam
The slides are fine, but the website is awful. No invoice provided and no response when trying to contact them. They claim to have an "instant chat" but you can never talk to anyone. The unsubscribe button on their website doesn't work and they have no way to access invoices etc. AVOID.
Deanna J.
I would be cautious about using this company because they do NOT have a good support team in play to handle billing issues. The company does offer good presentation slide templates however the hassle when issues occur is not good at all. I thought the price I was paying was for a year based on the way they advertised it but I later realized that price was for six months only and by that time they had charged me again. After going back and forth with them on that issue. I realized I needed to cancel when my subscription time came up. I contacted them to cancel several days in advance and of course, they did not cancel and charged my card for another six months. At present, I am going back and forth with them on this issue too. I believe this is a one-person operation and as a result the support to handle problems to very bad. There are too many other options to consider and now with AI, you can create your stuff quickly and easily.
Response from SlideGeeksAug 22, 2024
Dear Customer, Thank you for sharing your feedback. We're genuinely sorry to hear about your experience with our billing process and support team. We take these matters seriously and want to address your concerns. It’s clear that we fell short in providing the level of service you expected, particularly regarding the clarity of our subscription terms and the cancellation process. We are actively working to improve our support systems to ensure that issues like yours are resolved more efficiently in the future. Your satisfaction is important to us, and we would like to resolve this matter as quickly as possible. Please reach out to us directly at [your contact information] so we can make things right. We appreciate your understanding and hope to have the opportunity to regain your trust. Thanks, SlideGeeks
Tamara J.
The product itself is good, however I was automatically charged for a new full year subscription when I didnt want to. I had sent a few emails prior to the subscription ending so say I didnt want to renew but they charged me anyhow at a premium price which was almost double what I paid the previous year. The frustrating thing is you cant contact this company. Be careful about auto renewal and how much you will have to pay. It cost me $393 Australian dollars for the single year, which is way too much for this product.
Response from SlideGeeksJul 2, 2024
Dear Tamara, Thank you for your feedback. We’re glad to hear you found the product itself good, but we apologize for the issues you experienced with the automatic renewal and pricing. We strive to make our renewal process as clear and straightforward as possible. We regret that your emails regarding the non-renewal of your subscription were not addressed in a timely manner. To resolve this matter, please contact us directly at [email protected] with your account details. We are committed to addressing your concerns and finding a satisfactory resolution. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our services. Best regards, SlideGeeks
Allison
I canceled the trial subscription, but I was still charged. The phone number listed on the website doesn't result in anyone answering
Response from SlideGeeksMay 17, 2024
Dear Allison, Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced. Your feedback is incredibly valuable to us as we strive to improve our services. We're sorry to hear about the issue with your trial subscription cancellation and the subsequent charge. This is definitely not the experience we want our customers to have. To resolve this matter promptly, could you please email us at [email protected] with your contact details? We would like to reach out to you directly to address the situation and ensure that any necessary refunds are processed promptly. We understand the frustration of not being able to reach us via the phone number listed on our website, and we're actively working to improve our phone support system. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We're committed to making this right for you. Thank you for bringing this to our attention, and we look forward to resolving this issue for you. Thanks, SlideGeeks
