Lou
Unhelpful Support + over 3 months for international shipping
I am a Hongkong-based customer of Slickwrap, placed an order back in Oct 24 2019 in the Halloween sale event and never received any booking confirmation until a chase e-mail sent to the Slickwraps support team by end of November, and eventually received the confirmation on Dec 3. Today is January 13 2020, I still haven't received my iPad Pro case sticker. I understand from the confirmation and the company policy regarding international shipping and potential complication with USPS - the tracking of USPS is essentially useless; my item is stuck with them since Dec 23. Since I have been desperately waiting for it though I decided to chase and follow-up again on early January and the support team never replied anymore. I trust my second follow-up e-mail have already conveyed my frustration and I decided to follow through my decision on dropping this specific complain on TrustPilot, providing an extra perspection for anyone who contemplates a purchase with SlickWrap. To this minute, I still have no idea where my purchase is in the world now.
