Juzan S.
Refused to refund and sent item 5 weeks late
Took them over a month to send my order which was in stock at the time of ordering. I emailed them 2 weeks after ordering and after a few days received a generic “processing takes 8-10 days” response (even though it was already past this timeframe). In light of this I asked them to cancel the order, to which they refused several days later saying that their “system” will not let them. I called them out on that being an obvious lie since the order was “processing” for a month at this point (whatever that’s supposed to mean - it’s a standard AirPods Pro skin that was advertised as in stock, not even a custom skin). They sent me back the same generic response that orders take 8-10 days to process. After then warning them that I would initiate a credit card chargeback I received an email that the order had shipped. Ordered on the 29 December 2019. Shipped on 5 February 2020. Seems a little longer than 8-10 days to me. They didn’t even bother offering some sort of compensation. I understand that holiday periods are busy but this order took 5 weeks to ship out which is unacceptable. These people just want your money and will refuse to refund you when they don’t bother sending out your order for weeks and weeks. Shop at DBrand instead if you want to actually receive your order and be treated like a proper customer.