Terri
Not giving me an item that I purchased AND no refund!
On top of all the bad, incomplete, used, broken stuff you are buying, now they forfeit your items if they are not picked up timely with NO REFUND. I was on top of my purchases and could not fit one item in my car and asked to get to on the next pickup which we scheduled this and other items for Sat. Unfortunately we were still dealing with a death in family and Sat was postponed to the next business day Tue. On Tuesday they said I forfeited my $20 item and I really got upset. I tried my best and was communicating with them and paid on time. Its the principle of the thing that I paid for an item and now they don't want to give it to me because I was a day late in picking it up. This is mean, cruel customer service and very upsetting. The surcharges are very high and now they banned me from the store because I argued about not receiving an item that I PAID for and picking up a date late from them. This is knowingly done to hurt me on top of my death in the family. So mean and cruel. So sad. I wanted to speak with the owner but they prevented that and would not give me a way to contact him. They really need an overhaul here with new customer service! Just terrible. I never argued about all the junk, misrepresentations, used selling as new, broken etc, but this topped it.... Not giving me my item a day later and stating that I forfeited with no refund it is so wrong and I stood on principle that I deserve to get the items I paid for. This is so bad that they now can get double paid for items that they forfeit from people because I never got a refund for my item either. So they kept my $20 and now they will resell my item again and get double surcharges and taxes and $1 per item fee for it. This is a class action lawsuit waiting to happen! They should never be allowed to keep peoples items without refund! No refunds, bad representation of items, used as new, broken, etc... is a recipe for a class action lawsuit. Now they even kicked me out of the place and I can't buy there because I voiced my right to get my item that I paid for. Even the police couldn't help and said its a civil matter. Their customer service is the WORST EVER and they did not refund my money either. We need to boycott this place! to get new customer service.