WENDY
A wonderful experience…
Sli buy has been a favorite of ours for years now. We feel that they do their best to show good pictures and describe the items as close as possible to their true condition. We do however understand that they in most cases, are returns and even sometimes used, we make sure we bid appropriately. We did have a situation last week where our product could not be located and we were told simply to go get it refunded. It was a substantial purchase & I was beside myself. It was a mattress & my daughter had already disposed of her old one. I requested to talk to a manager & was referred to Ashley. She didn't just apologize & give me a refund, but she listened. She allowed me to express my frustration, she offered me solutions and was very professional about it. She said she would go check it for herself & also check if she had one not yet auctioned that might be similar & could possibly be used to replace ours if necessary. That immediately put us at ease. When she returned having found what she believed was our original order she gave us the opportunity to verify that it was the correct one & that we were satisfied. Ashley went above & beyond our expectations and we truly appreciate and value that as a Sli Buy customer. Thank You Ashley for a wonderful experience.

