SleepypodReviews of sleepypod.com

Very Slow delivery, not responding to queries send by email after five days (and counting).

They have a link on their website for "European" customers. I used this link and received multiple website errors. When I contacted the company they queried if I was a wholesaler. No I'm not and at no point did it mention that they only sell to wholesalers. There was little in the way of "good" customer service - the attitude was one of boredom and frustration that I had dared to complain. I was directed to their US site - I'm not paying almost double the cost of the product to have it shipped when they have European supplies for their wholesalers. Bought an alternative from a UK based comapny.

Took six months to get my refund and had to get my credit card involved multiple times. sleepypod continued to lie to me and had terrible customer service. Go down Where else

Awful customer service. I’ve been waiting a month for a refund for a harness (too large) that I returned. Sleepypod even confirmed receipt of return however has failed to provide a refund after 30 days of receipt of returned item. I have sent a few follow up emails and got zero response, I even tried live ‘Chat’ and was immediately disconnected from ‘Chat’ session when I asked about refund. I immediately try to start another ‘Chat’ session and got a message that ‘Chat’ session was not available (this was during business hours). I have sent a dispute to my credit card company. Use caution if you have to return a product to sleepypod.com

I attempted to purchase a (very expensive) travel pet carrier from Sleepypod this week. The product page for this item misleadingly shows a multitude of color options; however, nearly every color is out-of-stock well into next year. When I spoke with a representative about the matter, they informed me that they do not appropriately plan ahead by increasing inventory in anticipation of the holiday season. I'm incredulous that this company's inventory is so markedly mismanaged and will not give this company my business going forward.